Bilingual CSR (Mexican Spanish) — Hybrid Role

TASQ Staffing Solutions; Philippines; Hybrid; PHP 223,000 - 312,000; Full time

Job summary

A staffing solutions company is seeking a native Mexican Spanish/Spanish CSR in Taguig for a full-time position. You will address customer inquiries in Spanish and English, resolve issues, and support team collaboration in a hybrid environment. Candidates need strong communication skills and relevant experience in customer service. Immediate start available.

Qualifications

• Native speaker of Mexican Spanish/Spanish.
• Fluent in English, both spoken and written.
• Experience in customer service roles preferred.

Responsibilities

• Address customer inquiries via phone, email, and chat.
• Uphold high standards of customer service.
• Record and manage customer interactions accurately.
• Support in training and mentoring new team members.

Skills

Experience in BPO (Philippines or international)

Native speaker of Mexican Spanish/Spanish

Fluent in both Mexican Spanish/Spanish and English

Willing to work in shifts

Possess a valid passport, visa, and apostilled diploma or training certificate

Own a reliable internet connection with at least 50 Mbps

Job description

CSR - Mexican Spanish/Spanish native speakers - Taguig

Job Openings CSR - Mexican Spanish/Spanish native speakers - Taguig

About the job CSR - Mexican Spanish/Spanish native speakers - Taguig

TASQ is looking fora native Mexican Spanish/Spanish CSR to join our team in a hybrid work setup to start ASAP.

**Type:** Full-time

**Qualifications and Skills:**

- Experience in BPO (Philippines or international)

- Native speaker of Mexican Spanish/Spanish

- Fluent in both Mexican Spanish/Spanish and English (spoken and written)

- Willing to work in shifts

- Possess a valid passport, visa, and apostilled diploma or training certificate (with English translation)

- An updated resume detailing work experience, with supporting documents or training certificates issued within the Philippines

- Own a reliable internet connection with at least 50 Mbps download and upload speed

**Main Responsibilities:**

- Address customer questions and resolve issues via phone, email, and chat in both Spanish and English.

- Uphold high standards of customer service by taking ownership of inquiries and following up diligently.

- Work collaboratively with team members to enhance customer service processes and ensure superior client experiences.

- Record and manage customer interactions accurately within our system.

- Provide information on products and services, escalating complex matters to higher management when needed.

- Support in training and mentoring new team members to ensure they understand the company's customer care protocols.

- Identify opportunities to improve customer satisfaction and contribute to ongoing improvement initiatives.