Spanish Healthcare Support Specialist

West Point Communication Center; Cebu City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Team mentorship

Job summary

West Point Communication Center in Mactan, Lapu-Lapu City, Cebu, is hiring a Spanish Healthcare Associate to deliver compassionate, professional healthcare support to Spanish-speaking patients and clients. This full-time role acts as the frontline representative for our healthcare clients, handling inquiries and ensuring high patient satisfaction.

The ideal candidate has fluent Spanish, prior customer service or healthcare support experience, and a solid understanding of healthcare terminology.

Qualifications

• Fluent Spanish with strong verbal and written skills.
• Experience in customer service or healthcare support.
• Knowledge of healthcare terminology and processes.
• Ability to handle sensitive information with professionalism.

Responsibilities

• Answer calls from Spanish-speaking healthcare clients and patients professionally.
• Provide information on services, appointments, billing, and general patient support.
• Document interactions accurately in system records.
• Maintain confidentiality and comply with data protection regulations.
• Assist with appointment scheduling, prescription refills, and admin tasks.
• Resolve issues promptly and escalate when needed.
• Maintain knowledge of healthcare products and services for clients.
• Meet targets for call quality and customer satisfaction.
• Collaborate with team and other departments to ensure service quality.
• Participate in ongoing training and development.

Skills

Fluent Spanish

Customer service

Healthcare knowledge

Empathy & communication

Multitasking

Tools

Healthcare platforms

Job description

West Point Communication Center in Mactan, Lapu-Lapu City, Cebu, is hiring a Spanish Healthcare Associate to deliver compassionate, professional healthcare support to Spanish-speaking patients and clients. This full-time role acts as the frontline representative for our healthcare clients, handling inquiries and ensuring high patient satisfaction.

The ideal candidate has fluent Spanish, prior customer service or healthcare support experience, and a solid understanding of healthcare terminology.