Spanish Healthcare Associate

West Point Communication Center; Cebu City; Presencial; PHP 279.000 - 446.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Career growth

Team mentorship

Descripción de la vacante

West Point Communication Center in Mactan, Lapu-Lapu City, Cebu, is hiring a Spanish Healthcare Associate to deliver compassionate, professional healthcare support to Spanish-speaking patients and clients. This full-time role acts as the frontline representative for our healthcare clients, handling inquiries and ensuring high patient satisfaction.

The ideal candidate has fluent Spanish, prior customer service or healthcare support experience, and a solid understanding of healthcare terminology.

Formación

• Fluent Spanish with strong verbal and written skills.
• Experience in customer service or healthcare support.
• Knowledge of healthcare terminology and processes.
• Ability to handle sensitive information with professionalism.

Responsabilidades

• Answer calls from Spanish-speaking healthcare clients and patients professionally.
• Provide information on services, appointments, billing, and general patient support.
• Document interactions accurately in system records.
• Maintain confidentiality and comply with data protection regulations.
• Assist with appointment scheduling, prescription refills, and admin tasks.
• Resolve issues promptly and escalate when needed.
• Maintain knowledge of healthcare products and services for clients.
• Meet targets for call quality and customer satisfaction.
• Collaborate with team and other departments to ensure service quality.
• Participate in ongoing training and development.

Conocimientos

Fluent Spanish

Customer service

Healthcare knowledge

Empathy & communication

Multitasking

Herramientas

Healthcare platforms

Descripción del empleo

About us

West Point Communication Center is a leading customer service and call centre operation, dedicated to delivering exceptional support across diverse industries. We pride ourselves on building a workplace culture that values professionalism, innovation, and employee development. Our team is committed to providing outstanding service to clients and their customers, whilst maintaining the highest standards of quality and customer satisfaction.

About the role

We are seeking a Spanish Healthcare Associate to join our dynamic team at West Point Communication Center in Mactan, Lapu-Lapu City, Cebu. This is a full-time position that plays a vital role in delivering exceptional healthcare customer support to Spanish-speaking patients and clients. As a Spanish Healthcare Associate, you will be the frontline representative for our healthcare clients, providing compassionate, professional, and efficient support whilst handling a variety of healthcare-related inquiries and concerns. Your communication skills and healthcare knowledge will directly impact patient satisfaction and contribute to the overall success of our healthcare partnerships.

Key responsibilities

• Answer incoming calls from Spanish-speaking healthcare clients and patients in a professional, courteous and empathetic manner
• Provide accurate information regarding healthcare services, appointments, billing inquiries and general patient support
• Document all customer interactions thoroughly and accurately within call center systems and healthcare management platforms
• Handle sensitive healthcare information with strict confidentiality and compliance with data protection regulations
• Assist with appointment scheduling, prescription refills, and other administrative healthcare support tasks
• Resolve customer concerns and complaints promptly, escalating complex issues to supervisors or specialist teams when necessary
• Maintain comprehensive knowledge of healthcare products, services and procedures relevant to our client base
• Meet and exceed established performance targets including call quality, resolution rates, and customer satisfaction metrics
• Collaborate with team members and other departments to ensure seamless service delivery
• Participate in training sessions and ongoing professional development to enhance skills and knowledge

What we're looking for

• Fluent Spanish language skills with excellent verbal and written communication abilities
• Previous experience in customer service, call center operations, or healthcare support roles
• Strong knowledge of healthcare terminology, procedures and general medical concepts
• Excellent listening and empathy skills, with the ability to handle sensitive healthcare matters with professionalism and discretion
• Proven ability to multitask and manage multiple calls whilst maintaining quality and accuracy
• High level of attention to detail, particularly when handling patient information and documentation
• Proficiency in using computer systems, call centre software and healthcare management platforms
• Ability to work in a fast-paced environment whilst maintaining composure under pressure
• Strong problem-solving skills and a customer-focused approach to service delivery
• Professional demeanor with excellent time management and organizational abilities
• Preferred: Bilingual capabilities (Spanish and English fluency), previous healthcare industry experience, or relevant healthcare certifications

What we offer

We are committed to supporting the wellbeing and professional development of our team members. Working at West Point Communication Center, you will benefit from a supportive work environment where your contributions are valued and recognized. We offer competitive remuneration packages, opportunities for career advancement within our growing organization, and access to ongoing training and development programmed to enhance your skills and knowledge. We believe in fostering a positive workplace culture that encourages collaboration, innovation, and employee satisfaction. Additionally, we provide support and resources to help you succeed in your role, including mentoring from experienced team members and management support.