Spanish Bilingual Representative. 100K Salary.

Gratitude Jobs Ahead Hr Inc; Philippines; On-site; PHP 446,000 - 725,000; Full time

Benefits offered by this job

Equity incentive plan

Performance bonus

HMO

Annual company trip

Free meals

Sleeping quarters

Job summary

Gratitude Jobs Ahead Hr Inc. is seeking an experienced customer service professional to support Spanish-speaking clients in a fast-paced environment. The role requires handling inquiries via phone, email, and chat, and maintaining accurate records.

You will work on-site in Quezon City with a focus on delivering outstanding service and collaborating with colleagues to improve processes. Fluency in Spanish and English is essential, along with strong problem-solving abilities.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• 5-7 years of experience in a customer service role.
• Fluent in Spanish and English with excellent communication skills.

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients.
• Manage customer inquiries via phone, email, and chat.
• Assist in resolving issues and ensuring customer satisfaction.
• Collaborate with team members to improve service processes.
• Document interactions and maintain accurate customer records.

Skills

Spanish language

English language

Customer service

Communication

Problem solving

Education

Bachelor’s degree

Job description

On-site - Quezon City 5-10 Yrs Exp Bachelor Full-time

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Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide exceptional customer service to Spanish-speaking clients.
• Manage customer inquiries via phone, email, and chat.
• Assist in resolving issues and ensuring customer satisfaction.
• Collaborate with team members to improve service processes.
• Document interactions and maintain accurate customer records.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: 5-7 years of experience in a customer service role.
• Skills and Competencies: Fluent in Spanish and English, excellent communication skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-focused mindset.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle high call volumes.
• Working Conditions: May require occasional overtime based on business needs.