Spa & Wellness Branch Lead — Guest Experience & Growth

Scottland Wellness, Inc.; San Juan; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

5 Working Days

Service Charge

Employee Discount

HMO

Free Spa Service

Job summary

Scottland Wellness, Inc. in Metro Manila seeks a Branch Manager to oversee all branch operations staff and ensure performance targets set by management are achieved.

You will ensure adherence to company policies, foster positive relations with guests and clients, promote products and campaigns, and drive sales strategies while maintaining cleanliness and guest satisfaction. This role is based at Ayala Malls Vertis North and requires leadership and a sales-driven mindset.

Qualifications

• Bachelor’s degree in Business Administration, HRM, Tourism or related field.
• At least 2 years of managerial experience in beauty & wellness or spa industry.
• Strong leadership and people management.
• Sales oriented mindset; familiar with spa regulations, health and safety.

Responsibilities

• Oversees the performance of all branch operations staff to ensure targets are met.
• Ensures policies and procedures are implemented and followed by branch employees.
• Maintains positive relations with contacts, guests, potential clients, and team members to expand networks.
• Promotes and markets the company’s products and services, campaigns, and retail.
• Recommends sales and promotional strategies to achieve targets.
• Conducts pre-operations checks for cleanliness, orderliness, and readiness of the branch.
• Ensures customer service excellence is maintained by all employees.
• Responds promptly to major guest concerns to ensure satisfaction and retention.

Skills

Leadership

People Management

Sales mindset

Communication

Negotiation

Analytical thinking

Education

Bachelor's degree in Business Administration, HRM, Tourism or related field

Job description

Scottland Wellness, Inc. in Metro Manila seeks a Branch Manager to oversee all branch operations staff and ensure performance targets set by management are achieved.

You will ensure adherence to company policies, foster positive relations with guests and clients, promote products and campaigns, and drive sales strategies while maintaining cleanliness and guest satisfaction. This role is based at Ayala Malls Vertis North and requires leadership and a sales-driven mindset.