Spa & Wellness Operations Leader (P&L, CX)

Scottland Wellness, Inc.; Quezon City; On-site; PHP 400,000 - 700,000; Full time

Job summary

Scottland Wellness, Inc. is seeking a senior leader to drive strategic initiatives across customer experience, CRM, and P&L ownership. You will guide high-performing teams and align stakeholders to achieve operational excellence in a wellness-focused organization.

The role emphasizes scaling operations within wellness, fitness, spa & hospitality sectors, requiring extensive program management and leadership experience.

Qualifications

• 10–20 years of experience in program management, including a senior leadership role with P&L ownership.
• Proven experience scaling operations in wellness, fitness, spa & hospitality, or corporate wellness.

Responsibilities

• Provide strategic leadership with a strong focus on Customer Experience (CX) and CRM
• Own P&L performance and lead high-performing teams
• Drive cross-functional collaboration and execution across departments
• Align stakeholders and ensure operational excellence across the organization

Skills

Senior leadership

P&L ownership

Program management

Scaling operations

Education

Bachelor’s degree in Business Administration, Health Administration, Public Health, or a related field

Job description

Scottland Wellness, Inc. is seeking a senior leader to drive strategic initiatives across customer experience, CRM, and P&L ownership. You will guide high-performing teams and align stakeholders to achieve operational excellence in a wellness-focused organization.

The role emphasizes scaling operations within wellness, fitness, spa & hospitality sectors, requiring extensive program management and leadership experience.