Solutions Engineer | WFH

Satellite Office; Philippines; Remote; PHP 3,781,000 - 5,671,000; Full time

Job summary

Satellite Office is seeking a Junior Product Solutions Engineer to join a fast-growing US-based fintech platform serving institutional investors, brokers, and corporate IR teams. You will work directly with a senior engineer from day one, handling tier-2 client issues from problem to root cause.

You will dig into logs, demo the platform, and leverage AI tools to accelerate debugging while delivering lasting fixes.

Qualifications

• 2-4 years in a technical, client-facing role such as support engineering, solutions engineering, implementation, or QA.
• Comfortable debugging at the log level (e.g., Datadog), reading JSON/data values, and following C#/.NET or TypeScript/React code far enough to find the cause.
• Confidence presenting over screen-share, in clear spoken English, to business and technical audiences alike.
• A genuinely curious streak - you want to know why.
• You already use AI tools as part of how you work.
• A flexible schedule with at least 4-5 hours of daily overlap with US Eastern Time.

Responsibilities

• Dig into support tickets and client calls to find out what's actually going wrong, not just what the client assumes.
• Trace issues through logs, traces, and underlying data down to the code.
• Demo the platform live to show clients how to configure it for their exact workflow.
• Use AI tools daily to move faster through code and data than manual digging alone.
• Turn recurring headaches into permanent fixes instead of repeat tickets.
• Write clean tickets and documentation so nothing gets lost in translation.
• Flag and elevate issues that cross systems or hit multiple clients.

Skills

Customer-facing

Debugging

Root-cause analysis

Presentation

Tools

Datadog

C#/.NET

TypeScript/React

Job description

Junior Product Solutions Engineer

You'd be joining a fast-growing, US-based fintech platform used by institutional investors, brokers, and corporate IR teams - together managing tens of trillions of dollars in assets - to run their meetings, events, and the data behind them. You'll work directly with a senior engineer from day one, taking tier-2 client issues from something's wrong to a diagnosed, explained root cause.

What You'll Do

• Dig into support tickets and client calls to find out what's actually going wrong, not just what the client assumes
• Trace issues through logs, traces, and underlying data down to the code
• Demo the platform live to show clients how to configure it for their exact workflow
• Use AI tools daily to move faster through code and data than manual digging alone
• Turn recurring headaches into permanent fixes instead of repeat tickets
• Write clean tickets and documentation so nothing gets lost in translation
• Flag and elevate issues that cross systems or hit multiple clients

What You'll Bring

• 2-4 years in a technical, client-facing role - support engineering, solutions engineering, implementation, or QA
• Comfortable debugging at the log level (e.g., Datadog), reading JSON/data values, and following C#/.NET or TypeScript/React code far enough to find the cause
• Confidence presenting over screen-share, in clear spoken English, to business and technical audiences alike
• A genuinely curious streak - you want to know why
• You already use AI tools as part of how you work
• A flexible schedule with at least 4-5 hours of daily overlap with US Eastern Time

What's In It For You

• Work directly with senior engineering leadership from day one - no layers between you and real ownership
• A genuine growth path: start in the ticket queue, graduate into leading your own investigations, reviewed at first, then trusted to run solo
• High-visibility work on a platform trusted by firms managing tens of trillions in assets
• Real flexibility on hours - not a buzzword, an actual confirmed policy
• AI tooling as a core part of your daily workflow, not an afterthought

Ready to trade scripted support for real investigation