Software Support Enginer / Application Support Engineer

Etrading Software Limited (PH); Makati; Hybrid; PHP 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Bonus programs

HMO coverage from day one

Professional growth programs

Flexible work environment

Job summary

A fintech company is looking for a mid to senior level Software Support Engineer to provide application support for trading applications on AWS. The ideal candidate has extensive experience in client-facing roles and is proficient in Linux and application troubleshooting. This position offers a flexible environment with a focus on professional growth and work-life balance.

Qualifications

• 5+ years of 2nd and 3rd line client-facing application support.
• Strong Linux/Unix administration experience.
• Experience with AWS or similar cloud technologies.
• Excellent communication skills and ability to manage client relationships.

Responsibilities

• Provide software application support for Java/web applications in AWS.
• Manage a ticketing system and maintain a comprehensive database.
• Troubleshoot tickets from customers and escalate serious issues.

Skills

Client communication

Problem-solving

Technical collaboration

Analytical skills

Tools

Jira

AWS

Linux

SQL

Job description

Overview

Join the Future of Fintech as a Software Support Engineer/ Application Support Engineer at Etrading Software. We are a vibrant, forward-thinking company that values diversity, collaboration, and innovation. We foster a high-trust environment with integrity, autonomy, and work-life balance while revolutionizing the financial industry with cutting-edge trading projects.

Why Choose Us?

• Empowering Culture: We prioritize mental well-being with ongoing psych consultation benefits and a supportive environment that celebrates diversity and individuality.
• Flexibility: We support work-life harmony with a flexible environment and a policy of only 2x onsite per month.
• Growth Opportunities: We invest in your professional growth through internal promotions, comprehensive training programs, and certifications.
• Competitive Benefits: Competitive salaries, bonus programs, and comprehensive benefits, including HMO coverage for you and your dependents from day one.
• Innovative Projects: Work on high-frequency, low-latency trading applications used by leading financial institutions, leveraging cutting-edge technologies.
• Purposeful Impact: Your work will drive business growth and market success by creating intuitive software solutions.

About the Opportunity

We are looking for mid to senior level Software Support Engineers with Unix and web application experience to support trading applications used internationally. The Software Support Engineer will diagnose and respond to client issues related to product functionality and provide timely solutions.

The successful candidate will demonstrate strategic thinking, analytics, organizational, and interpersonal strengths. They should be technically proficient and collaborative, with accountability for issue resolution.

About the Role

• Provide software application support for Java/web applications in an AWS infrastructure
• Possess specialist knowledge of operating systems, devices, applications, and software
• Consult with the software development team, internal users, and clients to improve application performance
• Manage a ticketing system and maintain a comprehensive database of queries and resolutions
• Establish root causes of application errors and escalate serious concerns to Architecture and Development teams
• Perform analyses on software functionality and suggest improvements
• Communicate with other vendors maintaining infrastructure
• Configure and maintain application services
• Develop run books of operational processes and strive to automate where possible
• Improve monitoring of the platform and own the related tools/dashboards
• Troubleshoot tickets from customers and handle incidents affecting application services
• Continuously improve the team, tools, and processes

About You

• 5+ years of 2nd and 3rd line client-facing application support
• Knowledgeable in UNIX/Linux commands and functions
• Experience supporting a highly automated and dynamic cloud environment (AWS preferred)
• Proven experience with cloud-based technologies including Linux/Unix, AWS, GCP or Azure
• Strong Linux/Unix administration experience
• Good knowledge of databases, schemas, structures, and ability to write and debug SQL queries
• Experience with systems such as Tomcat, Nginx, Zookeeper, SolrCloud, Kafka
• Experience handling multiple client problems daily, researching for answers, and communicating with clients
• Experience creating client-facing documentation (workshops, manuals, guides, etc.)
• Excellent communication skills
• Experience with ticketing systems (e.g., Jira/Jira Service Desk)
• Ability to follow documented procedures accurately
• Ability and willingness to work extra hours during crises
• Willing to work on a 24x7 shifting schedule

Advantages (Nice-to-haves)

• Experience with Tomcat, Nginx, Zookeeper, SolrCloud, Kafka
• Experience with MongoDB (desired but not required)
• Experience with scripting languages (beneficial but not required)
• Experience with FIX (Financial Information eXchange) applications (desirable but not required)
• Ready to join an industry-leading team in a progressive and rewarding Fintech environment
• By applying to this job, you authorize use of your personal data solely for recruitment purposes. Data may be shared with third-party services to streamline processing and with our parent company, ETS London, for recruitment assessment and interview purposes
• We are committed to protecting and respecting your privacy