Solutions Engineer | WFH

Satellite Office; Pasig; Remote; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Growth path

Ownership from day one

Flexible hours

AI tooling integration

Job summary

Satellite Office is hiring for a client-facing technical support engineer in the Philippines (Pasig area). You will work directly with a senior engineer from day one, handling tier-2 client issues and diagnosing root causes across logs and data.

You'll demo the platform to clients, follow code traces in C#/.NET or TypeScript/React, and use AI tools to accelerate investigations. A flexible schedule with US Eastern Time overlap is expected.

Qualifications

• 2–4 years in a technical, client-facing role such as support engineering, solutions engineering, implementation, or QA.
• Comfortable debugging at the log level and reading JSON/data values.
• Ability to follow C#/.NET or TypeScript/React code to determine root cause.

Responsibilities

• Dig into support tickets and client calls to identify real issues.
• Trace problems through logs, traces, and data to the codebase.
• Demo the platform live to show clients how to configure it for their workflows.
• Use AI tools daily to speed up debugging of code and data.
• Turn recurring issues into permanent fixes and reduce repeat tickets.
• Write clear tickets and documentation to avoid miscommunication.
• Flag cross-system issues and escalate when needed.

Skills

Log-level debugging

C#/.NET

TypeScript/React

English communication

AI tools usage

Datadog

JSON tracing

Client-facing problem solving

Tools

Datadog

JSON tracing

CI/CD basics

Job description

You'd be joining a fast-growing, US-based fintech platform used by institutional investors, brokers, and corporate IR teams — together managing tens of trillions of dollars in assets — to run their meetings, events, and the data behind them. You'll work directly with a senior engineer from day one, taking tier-2 client issues from "something's wrong" to a diagnosed, explained root cause.

What You'll Do

• Dig into support tickets and client calls to find out what's actually going wrong, not just what the client assumes
• Trace issues through logs, traces, and underlying data down to the code
• Demo the platform live to show clients how to configure it for their exact workflow
• Use AI tools daily to move faster through code and data than manual digging alone
• Turn recurring headaches into permanent fixes instead of repeat tickets
• Write clean tickets and documentation so nothing gets lost in translation
• Flag and elevate issues that cross systems or hit multiple clients

What You'll Bring

• 2–4 years in a technical, client-facing role — support engineering, solutions engineering, implementation, or QA
• Comfortable debugging at the log level (e.g., Datadog), reading JSON/data values, and following C#/.NET or TypeScript/React code far enough to find the cause
• Confidence presenting over screen-share, in clear spoken English, to business and technical audiences alike
• A genuinely curious streak — you want to know why
• You already use AI tools as part of how you work
• A flexible schedule with at least 4–5 hours of daily overlap with US Eastern Time

What's In It For You

• Work directly with senior engineering leadership from day one — no layers between you and real ownership
• A genuine growth path: start in the ticket queue, graduate into leading your own investigations, reviewed at first, then trusted to run solo
• High-visibility work on a platform trusted by firms managing tens of trillions in assets
• Real flexibility on hours — not a buzzword, an actual confirmed policy
• AI tooling as a core part of your daily workflow, not an afterthought

Ready to trade scripted support for real investigation?