Solutions Architect - Contact Center & Cloud Communications

United States Digital Space LLC; Pasig; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

United States Digital Space LLC seeks a Solutions Architect to design, configure, and deploy CCaaS/UCaaS solutions for global clients. You will map customer needs to scalable contact center architectures, optimize call handling, and deliver best-practice configurations across cloud and on-premises components.

You will work US hours, collaborating with cross-functional teams and guiding clients from initial calls to final implementation, ensuring high-quality outcomes and customer satisfaction.

Qualifications

• Experience designing and configuring contact center call flows.
• Proven track record implementing CCaaS and UCaaS solutions.
• Strong understanding of VoIP codecs and networking.

Responsibilities

• Design and configure contact center call flows with integrations.
• Collaborate with clients to tailor solutions for call handling and analytics.
• Provision and configure desk phones and setup best practices.
• Lead deployment efforts and ensure alignment with objectives.
• Troubleshoot issues and report bugs during deployments.
• Analyze workflows and identify efficiency improvements.
• Conduct risk analysis and change management.
• Lead video conferencing sessions to guide implementation.

Skills

Cloud communications

VoIP telephony

CCaaS

UCaaS

G-Suite

Office 365

Network infrastructure

Data center technologies

Web servers & databases

Troubleshooting & deployment

Job description

United States Digital Space LLC seeks a Solutions Architect to design, configure, and deploy CCaaS/UCaaS solutions for global clients. You will map customer needs to scalable contact center architectures, optimize call handling, and deliver best-practice configurations across cloud and on-premises components.

You will work US hours, collaborating with cross-functional teams and guiding clients from initial calls to final implementation, ensuring high-quality outcomes and customer satisfaction.