Solutions Architect

BCS Technology International PTY LTD - Philippines ROHQ; Taguig; On-site; PHP 1,339,000 - 2,009,000; Full time

Job summary

BCS Technology International PTY LTD - Philippines ROHQ seeks an Experienced Solution Architect to lead the architecture and delivery of digital solutions for airline customer channels, including the website, booking engine, mobile apps and digital retail platforms. You will design scalable, secure, highly available cloud-native solutions integrating Navitaire New Skies, payment and loyalty systems.

The ideal candidate has extensive airline industry experience, deep knowledge of Navitaire APIs,

Qualifications

• 10+ years IT experience with a minimum of 5 years in Solution Architecture.
• Proven experience within Airline, Aviation, Travel or large-scale Digital Commerce environments.
• Extensive hands-on experience with Navitaire New Skies Reservations and Navitaire Digital APIs.
• Deep understanding of Passenger Service Systems (PSS), airline retailing, ancillary revenue, servicing and loyalty programs.
• Experience architecting high-volume transactional websites, online booking engines and customer-facing digital platforms.
• Strong expertise in API architecture, REST services, microservices, event-driven architecture and integration patterns.
• Strong experience with Azure and/or AWS, Kubernetes, containers, CI/CD, DevOps and cloud-native architecture.
• Experience designing highly available, secure and resilient solutions supporting critical customer transactions.
• Excellent communication, stakeholder management and leadership skills.

Responsibilities

• Own end-to-end architecture for Airline Website, Booking Engine, Mobile Apps, Manage Booking and Online Check-in.
• Design customer journeys spanning search, booking, payment, ancillary sales, servicing and disruption management.
• Create architecture roadmaps aligned to digital commerce and customer experience strategies.
• Act as primary architecture SME for Navitaire New Skies Reservations, Digital APIs, DCS and ancillary services.
• Lead design reviews for Navitaire releases, enhancements and integration initiatives.
• Optimize booking flows, API utilization, transaction performance and resilience.
• Architect solutions capable of supporting high-volume promotional campaigns and peak travel periods.
• Improve conversion rates, website performance, ancillary attachment and customer experience.
• Support dynamic offers, bundles, seat selection, baggage sales and merchandising capabilities.
• Design integrations with Payment Gateways, CRM, Loyalty, CDP, Marketing Platforms, Analytics and Contact Centre resolutions.
• Define API-first, event-driven and microservices-based architecture standards.
• Lead real-time customer and transactional integration strategies.
• Provide architecture leadership across multiple agile delivery squads.
• Present architecture recommendations and roadmaps to senior leadership and executives.
• Manage architecture risks, dependencies and vendor relationships.

Skills

Airline industry experience

Navitaire New Skies expertise

API architecture

REST services

Microservices

Cloud architecture (Azure/AWS)

Leadership in architecture

Security and compliance

Stakeholder management

High-availability design

Tools

NavitaireNewSkiesReservations

Navitaire Digital APIs

Kubernetes

CI/CD tooling

Job description

ExperiencedSolutionArchitecttoleadthearchitectureanddeliveryofdigitalsolutionssupportingtheairline'scustomer-facingchannels,includingtheairlinewebsite,bookingengine,mobileapplications,anddigitalretailingplatforms.Theroleisresponsiblefordesigningscalable,secure,andhighlyavailabledigitalsolutionsthatintegrateseamlesslywithNavitaireNewSkies,paymentplatforms,loyaltysystems,customerengagementtools,andenterpriseservices.Theidealcandidatewillpossessextensiveairlineindustryexperience,deepknowledgeofairlinereservationandbookingsystems,strongexpertiseinNavitaireDigitalAPIs,andhands-onexperiencearchitectingmoderncloud-nativecustomer-facingapplications.

JobDescription:

DigitalChannelOwnership

• Ownend-to-endarchitectureforAirlineWebsite,BookingEngine,MobileApps,ManageBookingandOnlineCheck-in.
• Designcustomerjourneysspanningsearch,booking,payment,ancillarysales,servicinganddisruptionmanagement.
• Createarchitectureroadmapsalignedtodigitalcommerceandcustomerexperiencestrategies.

NavitaireArchitectureLeadership

• ActasprimaryarchitectureSMEforNavitaireNewSkiesReservations,DigitalAPIs,DCSandancillaryservices.
• LeaddesignreviewsforNavitairereleases,enhancementsandintegrationinitiatives.
• Optimisebookingflows,APIutilisation,transactionperformanceandresilience.

BookingEngine&DigitalCommerce

• Architectsolutionscapableofsupportinghigh-volumepromotionalcampaignsandpeaktravelperiods.
• Improveconversionrates,websiteperformance,ancillaryattachmentandcustomerexperience.
• Supportdynamicoffers,bundles,seatselection,baggagesalesandmerchandisingcapabilities.

IntegrationArchitecture

• DesignintegrationswithPaymentGateways,CRM,Loyalty,CDP,MarketingPlatforms,AnalyticsandContactCentresolutions.
• DefineAPI-first,event-drivenandmicroservices-basedarchitecturestandards.
• Leadreal-timecustomerandtransactionalintegrationstrategies.

Cloud,Infrastructure&Security

• ProvidearchitectureleadershipacrossAzure,AWS,Kubernetes,CDN,APIGateway,WAFandIdentityplatforms.
• Ensurescalability,observability,disasterrecovery,highavailabilityandsecuritycompliance.
• Conductsecurityreviews,threatmodellingandarchitecturegovernance.

StakeholderLeadership

• Providetechnicalleadershipacrossmultipleagiledeliverysquads.
• Presentarchitecturerecommendationsandroadmapstoseniorleadershipandexecutivestakeholders.
• Managearchitecturerisks,dependenciesandvendorrelationships.

Requirements

RequiredQualifications:

• 10+yearsofITexperiencewithaminimumof5yearsin SolutionArchitectureroles.
• ProvenexperiencewithinAirline,Aviation,Travelorlarge-scaleDigitalCommerceenvironments.
• Extensivehands-onexperiencewithNavitaireNewSkiesReservationsandNavitaireDigitalAPIs.
• DeepunderstandingofPassengerServiceSystems(PSS),airlineretailing,ancillaryrevenue,servicingandloyaltyprograms.
• Experiencearchitectinghigh-volumetransactionalwebsites,onlinebookingenginesandcustomer-facingdigitalplatforms.
• StrongexpertiseinAPIarchitecture,RESTservices,microservices,event-drivenarchitectureandintegrationpatterns.
• StrongexperiencewithAzureand/orAWS,Kubernetes,containers,CI/CD,DevOpsandcloud-nativearchitecture.
• Experiencedesigninghighlyavailable,secureandresilientsolutionssupportingcriticalcustomertransactions.
• Excellentcommunication,stakeholdermanagementandleadershipskills.

Preferred/Goodtohave

• IATANDCandONEOrderinitiatives.
• Salesforce,AdobeExperienceCloudorCustomerDataPlatformimplementations.
• MuleSoft,Boomi,Kafka,AzureIntegrationServicesorApigee.
• Experienceworkingwithairlineloyaltyandfrequentflyerplatforms.
• TOGAFCertification.
• AzureSolutionsArchitectExpertCertification.
• AWSSolutionsArchitectCertification.
• SAFeArchitectorSAFeAgilistCertification.
• ITILFoundationCertification.