Solutions Architect

Dialpad; Pasig; On-site; PHP 2,009,000 - 2,678,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Training program

Job summary

Dialpad is seeking a Solutions Architect to join our US-hours, client-focused team. You will design contact center call flows, configure integrations, and act as a subject-matter expert guiding customers from Day 1 to deployment.

You will collaborate with stakeholders to ensure a world-class setup that delivers measurable value and a seamless user experience. You will work with CCaaS/UCaaS solutions, tailor our offerings for each client, and lead deployments while maintaining high standards for

Qualifications

• Experience designing contact center call flows and integrations.
• Proven experience implementing CCaaS and UCaaS solutions.
• Ability to work US hours.

Responsibilities

• Design and configure contact center call flows with seamless system integrations.
• Collaborate with clients to tailor Dialpad solutions for optimized call handling, automation, and analytics.
• Provision and configure desk phones and provide implementation best practices.
• Lead deployment efforts and oversee call flow design and system configurations.
• Troubleshoot deployments and report bugs to ensure smooth handoffs.
• Analyze workflows and identify improvements to boost efficiency and performance.
• Perform risk analysis and change management to support project success.
• Conduct video conferencing sessions to guide clients through adoption of best practices.

Skills

G-Suite

Office 365

Business VoIP

CCaaS

UCaaS

Network fundamentals

VoIP codecs

Web servers

Databases

Mainframes

Tools

Web servers

Application servers

Databases

Mainframes

Job description

About Dialpad

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer

At Dialpad, AI isn't just a feature; it's how our teams do their best work every day. We put powerful AI tools in every employee's hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we've built the platform that turns those conversations into insight and action, for our customers and ourselves.

Your role

Joining Dialpad as a Solutions Architect means stepping into a pivotal role where your problem-solving prowess and genuine passion for helping others will play a crucial part in ensuring our customers are set up for access on their Day 1 with Dialpad. From the initial call to the final interaction, you'll have the opportunity to dazzle and support our clients at every step, making a lasting impact with each connection. You will act as a subject-matter expert, provide consulting and guidance on technical solutions, and ultimately deliver a world-class experience for our customers.

This position reports to our Manager, Solution Architect. Must be able to work US hours.

What you'll do

• You will design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data.
• You will collaborate with clients to understand their operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics.
• You will provision and configure desk phones, providing best practices and recommendations for an efficient setup.
• You will lead deployment efforts, overseeing call flow design, integrations, and system configurations to align with business objectives.
• You will troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users.
• You will analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance.
• You will perform risk analysis and change management, ensuring project success and on-time delivery.
• You will conduct video conferencing sessions to provide expert insights, guide clients through implementation, and ensure the adoption of best practices.

Skills you'll bring

• Excellent grasp of various modern cloud communications platforms, such as Google G-Suite and Office 365.
• Experience with Business VoIP Telephony Services (On-Premise or SaaS).
• Understanding and experience with:
  • VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers).
  • Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN).
  • Data Center Technologies (Public & Private Clouds).
  • Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies).
• Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions.
• Engineering Services: Expertise in specialized technical and functional areas, including software engineering, programming languages, system integrations, and database management.

Why Join Dialpad

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee’s impact
• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don't meet every single requirement? If you're excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn't meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.