Sales Representative I, SB

Dialpad; Philippines; Hybrid; PHP 350,000 - 650,000; Full time

Job summary

Dialpad, the AI platform for customer experience, is hiring a Small Business Sales Representative in Pasig City, Metro Manila. You’ll start by listening to prospects, mapping their needs to Dialpad’s solutions, and guiding them through setup for long‑term success.

Join a cross‑functional team with marketing, support, and other sales to deliver a high‑touch experience, while aligning with US core hours. You’ll own the full early sales cycle, qualify leads, and help startups and SMBs adopt Dialpad

Qualifications

• 1+ years of direct sales experience in SaaS.
• Bachelor's degree or equivalent experience.
• Fluent English communication, both written and verbal.
• High emotional intelligence and energy to learn.
• Ability to work in a hybrid setup.
• Experience with Salesforce and Outreach preferred.
• Experience with G‑suite and remote collaboration.
• Ability to work US core hours (6 am–5 pm PT).
• Excellent internet connectivity.

Responsibilities

• Own new logo acquisition from lead to close and contribute to revenue targets.
• Be first point of contact for customers and deliver high-touch experiences.
• Collaborate with Billing, Support, Marketing and sales teams to optimize customer experience.
• Stay informed on product changes to benefit customers.
• Experience the full sales cycle from interest to won deals.
• Interface with Sales Lines, Live Chat, and Marketing leads, primarily with North America.
• Assist future customers with sign-up and onboarding for success.

Skills

SaaS sales

English fluency

Team collaboration

Remote communication

US core hours

Salesforce

G Suite

Remote work ready

Education

Bachelor's degree

Tools

Salesforce

G Suite

Outreach

Job description

About Dialpad

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As a Small Business (SB) Sales Representative, you’ll help prospective customers get started with Dialpad and set them up for long-term success. You’ll do this by actively listening to customer needs, understanding their challenges, and clearly connecting those needs to how Dialpad uniquely solves them.

You’ll play a key role in growing and retaining our small business customer base by delivering an engaging, high-touch experience from a customer’s very first interaction with Dialpad. Leveraging strong problem-solving skills and a genuine desire to help others, you’ll guide customers through their initial setup and ensure a seamless start to their journey.

The SB Sales team is a critical part of Dialpad’s Sales organization, partnering closely with Marketing, Support, and cross-functional Sales teams to continuously improve the end‑to‑end customer experience.

This role reports to the Manager, SB Sales and is based in our Pasig City, Metro Manila office.

What you’ll do

• Own new logo acquisition, lead to opportunity conversion, opportunity to sales won, and team revenue targets.
• Make an impact with our customers as you will be their first point of contact.
• Partner with Billing, Support, Marketing, and other sales teams to bring forth the best customer experience possible.
• Research and keep up to date with product changes that will benefit your customers.
• You’ll get firsthand experience on a full sales cycle (from initial interest to closed‑won deals).
• You’ll be the first point of contact for our Sales Lines, Live Chat, and Marketing Leads, speaking with people predominantly in North America, and at times, all over the world!
• You’ll help our future customers sign up for an account and work with them to set them up for success.

Skills you’ll bring

• 1+ years of direct sales experience, selling Software as a Service (“SaaS”) and preferably in the communications space (UCaaS and/or CCaaS).
• Bachelor's degree or equivalent experience (Business Administration is preferred but not required).
• Ability to read, write, and speak English fluently.
• High level of emotional IQ.
• A high level of energy and willingness to learn!
• Experience with Salesforce, the VoIP industry, and Outreach preferred but not required.
• Experience with G‑suite.
• Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions.
• Able to work in a hybrid setup
• Able to work US core hours (6 am - 5 pm Pacific Time) while 100% on‑camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.
• Excellent internet connectivity required.

Why Join Dialpad

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee’s impact
• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting‑edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work , ensures that every employee feels valued and empowered to contribute to our collective success.

Dialpad is an equal‑opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.