Solar Support Engineer - Customer-Driven Tech Expert

ClearSourceBPO; Pasig; On-site; PHP 335,000 - 580,000; Full time

Benefits offered by this job

Competitive salary

Medical and dental insurance

Group life insurance

Paid time off

Career growth opportunities

Team culture

Skills development

Free onsite meals

Job summary

ClearSource is seeking a Technical Support Expert to assist residential solar customers, resolving inquiries across technical, billing, and account areas. You will handle phone, email, chat, and other channels, delivering efficient solutions with a customer-first mindset.

Join a fast-paced team focused on problem-solving, continuous improvement, and service excellence. The role emphasizes de-escalation, documentation, and collaboration with internal teams.

Qualifications

• 1–2 years of customer service, contact center, technical support, or related experience.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Experience using CRM and case management systems.

Responsibilities

• Provide customer support and issue resolution for solar customers across multiple channels, including technical, billing, account, and system performance concerns, while ensuring a positive customer experience.
• Handle customer interactions via phone, email, chat, messaging, and voicemail.
• Investigate and resolve issues related to billing, financing, account management, and solar system performance.
• Deliver timely and accurate resolutions following established processes and service standards.
• Escalate complex issues to the appropriate teams when needed.
• Provide empathetic, professional, and customer-focused support in all interactions.
• Apply de-escalation techniques to effectively manage difficult customer situations.
• Maintain accurate documentation of all interactions, case updates, and resolutions.
• Create and manage customer cases to ensure proper tracking and follow-through.
• Assist with basic to intermediate troubleshooting using available tools and resources.
• Coordinate with internal teams for technical support and issue resolution.
• Meet required quality, productivity, and customer satisfaction metrics.
• Participate in training and continuous improvement initiatives.
• Maintain professionalism, attendance, and adherence to schedules and company standards.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Problem solving

CRM systems

Tools

Salesforce

Job description

ClearSource is seeking a Technical Support Expert to assist residential solar customers, resolving inquiries across technical, billing, and account areas. You will handle phone, email, chat, and other channels, delivering efficient solutions with a customer-first mindset.

Join a fast-paced team focused on problem-solving, continuous improvement, and service excellence. The role emphasizes de-escalation, documentation, and collaboration with internal teams.