Software Engineer Specialist
Philtech Inc.
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Job summary
Philtech Inc. is seeking a Software Engineer Specialist to maintain the reliability, performance, and operational stability of critical technology platforms and services.
The role supports monitoring, incident response, automation, observability, system optimization, and continuous improvement while partnering with development and infrastructure teams to enhance resilience, scalability, and 24x7 service delivery.
Qualifications
- Bachelor’s degree in Computer Engineering, Computer Science, Information Systems, or equivalent.
Responsibilities
- Monitor system health, performance, and availability metrics.
Skills
Education
Tools
Job description
The Software Engineer Specialist is responsible for maintaining the reliability,
performance, and operational stability of critical technology platforms and services.
The role supports monitoring, incident response, automation, observability, system
optimization, and continuous improvement initiatives while partnering with
development and infrastructure teams to enhance system resilience, scalability, and
operational excellence in a 24x7 service delivery environment.
- Monitor system health, performance, and availability metrics
- Respond to alerts and incidents within established SLA timeframes
- Automate repetitive tasks and improve operational efficiency
- Collaborate with development teams to implement reliability and performance improvements
- Review and optimize system capacity and resource utilization
- Participate in architecture and design reviews
- Maintain and update technical documentation and operational runbooks
- Conduct post-mortem reviews and implement corrective actions
- Support observability, monitoring, and incident management processes
- Drive continuous improvement initiatives that enhance system reliability and operational effectiveness
- Bachelor's degree in Computer Engineering, Computer Science, Information Systems, or a related field, or equivalent combination of education and work experience
- Microsoft Azure and/or Google Cloud Platform
- CI/CD tools such as GitLab CI, GitHub Actions, and Azure DevOps
- Monitoring and observability practices
- New Relic and Azure monitoring solutions
- Logging platforms and Kubernetes environments
- Linux and Unix system administration
- Networking fundamentals including TCP/IP, DNS, and Load Balancers
- Database platforms including BigQuery, PostgreSQL, MySQL, Redis, and MongoDB
This document is confidential and intended for internal use only.
- Strong problem-solving and analytical thinking
- Excellent communication and collaboration skills
- Incident management capability in high-pressure situations
- Attention to detail and quality-focused mindset
- Strong ownership and accountability
- Ability to work effectively in a fast-paced operational environment
- Cross-functional collaboration and stakeholder partnership
- Shift Rotation every month or as needed to cover operational support requirements
- Willing to work in a 24x7 service delivery environment and support holiday coverage as needed
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