Senior Site Reliability Engineer (SRE) – Kubernetes

Accenture; Cebu City; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Accenture is seeking an experienced Site Reliability Engineer/DevOps professional in Cebu City to identify and solve issues across complex enterprise systems. The role emphasizes deep root cause analysis, reliability improvements, and collaboration with engineering teams to define SLOs and resilient architectures.

Responsibilities include incident response, building monitoring dashboards, and creating playbooks to accelerate resolution while aligning with customer impact and business continuity

Qualifications

• Minimum 2 years of experience in Site Reliability Engineering, DevOps, Platform Engineering, or Systems Engineering.
• Experience supporting enterprise platforms and cloud-native technologies.
• Experience with AI/ML is a plus.

Responsibilities

• Handle complex customer issues and perform deep root cause analysis across configurations, bugs, and infrastructure.
• Proactively improve reliability by analyzing patterns and proposing automation or monitoring solutions.
• Bridge customer impact with engineering, translating pain into technical requirements and SLOs.
• Develop tools, playbooks, and dashboards to speed up diagnostics and issue resolution.
• Contribute to incident response and postmortems with preventative actions.

Tools

Kubernetes

Linux

Networking

Istio

PKI

AI/ML

Google Compute

Storage Technologies

Prometheus

Grafana

Loki

Splunk

Job description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Deep Technical Support & Root Cause Analysis

• Handle complex customer issues, going deep into root cause analysis that spans customer configuration, product bugs, and underlying infrastructure.

Proactive Reliability Improvement

• Analyse patterns of customer issues, support cases, and outage impacts to identify systemic weaknesses.
• Design and implement solutions, automation, or monitoring to prevent future occurrences (involving coding, configuration changes, or proposing architectural improvements).

Bridging Customer Impact and Engineering

• Act as a liaison between the customer-facing support teams and the core Support/Development teams.
• Translate customer pain into technical requirements and SLOs, and explain technical constraints and incident impacts back to support teams.

Improving Supportability

• Develop tools, playbooks, and dashboards to help front-line support and diagnose and resolve issues more quickly.
• Feedback into the product development lifecycle to ensure new features are designed with supportability and reliability in mind.

Customer-Centric Service Level Objectives (SLOs)

• Contribute to defining and refining SLOs to better reflect actual customer pain and perceived performance, not just server-side metrics.

Incident Management & Postmortems

• Participate in incident response, bringing a strong understanding of customer impact.
• Contribute significantly to postmortems, ensuring preventative actions address both the technical root cause and the customer's experience.

Proactive Customer Engagement (for Key Customers)

• Engage with key customers to understand their critical workloads, review their architecture, and provide guidance on reliability best practices.

Experience & Qualifications

Essential

• 4–8+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, or Systems Engineering.
• Experience supporting enterprise platforms.
• Experience with cloud-native technologies and automation.
• Experience with AI / ML

Desirable

• Certified Kubernetes Administrator (CKA) / Certified Kubernetes Application Developer (CKAD)
• Google Professional Cloud DevOps Engineer
• Google Professional Cloud Network Engineer / VMware Certified Professional - Network Virtualization (2V0-41.24)
• Linux Foundation Certified System Administrator (LFCS) / Linux Foundation Certified IT Associate (LFCA) / Linux - ------- Professional Institute LPIC-3 Mixed Environments
• Prometheus Certified Associate (PCA)

Required Technical Skills

Infrastructure & Platforms

• Kubernetes (essential)
• Linux (high priority)
• Networking (high priority)
• Service Mesh Basics (Istio) (high priority)
• PKI (high priority)
• AI / ML (high priority)
• Google Compute
• Storage Technologies (optional)

Observability & Monitoring

• Prometheus (high priority)
• Grafana (high priority)
• Loki (high priority)
• Splunk

Minimum 2 year(s) of experience is required

#LI-PH

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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