Software Developer

ResultsCX; Manila; On-site; PHP 700,000 - 900,000; Full time

Job summary

ResultsCX is seeking a Software Developer to gather business intelligence data, create dashboards, and deliver reports to support day-to-day operations. The role focuses on organizing data points and building backend queries to enhance reporting capabilities.

The ideal candidate has a BI/reporting background with SQL skills and experience in dashboarding tools such as AWS QuickSight, PowerBI, and SSRS. BPO exposure is a plus and will be appreciated in the fast-paced environment.

Qualifications

• Bachelor’s degree in Business Management, Accounting, Mathematics, IT, or similar.
• Minimum 3 years in BI/reporting or dashboards.
• BPO background is a plus.

Responsibilities

• Gather business intelligence data from multiple sources.
• Create and deliver dashboards and canned reports for management/operations.
• Produce routine and ad hoc reports as required.
• Organize data points for reporting use.
• Manage projects or tasks from BI leadership.
• Support, maintain and optimize backend queries and dashboards.

Skills

Statistical analysis

Data visualization

SQL scripting

Reporting

Education

Bachelor’s degree in Business Management, Accounting, Mathematics, IT, or a similar field

Tools

AWS QuickSight

SSRS

PowerBI

SQL

S3 bucket

Athena

Redshift

PostgreSQL

Job description

Job Description:

Description

Software Developer

Full Location: Pasig - PH

Our Software Developer will gather, analyze, and compile data needed to identify trends and patterns. Creates data points and dashboards to support the day-to-day operation needs.

We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!

In This Role You Will

• Gather business intelligence data from a variety of data sources including but not limited to company data.
• Create and deliver management/operations of dashboards and canned reports.
• Create and deliver routine and ad hoc reporting requirements.
• Organize data points for reporting use.
• Manage miscellaneous projects or tasks assigned by the Business Intelligence leadership team.
• Support, maintain and/or build backend queries and existing dashboards to support operational needs.
• Perform other duties or tasks assigned by management.

We Are Looking For Someone Who Has

• Bachelor’s degree in Business Management, Accounting, Mathematics, IT, or a similar field
• Minimum of 3-year experience as Reporting/Business Intelligence Analyst or related role creating charts and dashboards. BPO background is a plus.
• At least 2-year experience on the following reporting and data visualization and statistical tools:

• AWS QuickSight
• SSRS
• PowerBI

• Proficient in statistical analysis and other visualization tools and software.
• Proficient in writing SQL scripts
• Experience in any of the following is preferred but not required:

• S3 bucket
• Athena
• Redshift
• PostgreSQL

About ResultsCX

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

Requirements: