Software Developer

ResultsCX Named ‘Major Contender’ in Everest Group; Manila; Vor Ort; PHP 600.000 - 1.200.000; Vollzeit

Zusammenfassung

ResultsCX is seeking a Software Developer in Pasig to gather BI data from diverse sources, create dashboards, and deliver standard and ad hoc reports. You will organize data points and support dashboards via backend queries to meet operational needs.

The role requires 3+ years in BI/reporting, with SQL scripting and data visualization skills; AWS QuickSight, SSRS, and PowerBI experience are preferred.

Qualifikationen

• Bachelor’s degree in Business Management, Accounting, Mathematics, IT, or a similar field.
• 3+ years as Reporting/BI Analyst creating charts and dashboards; BPO background is a plus.
• 2+ years experience with reporting/data visualization and statistical tools.

Aufgaben

• Gather BI data from multiple sources to identify trends and patterns.
• Create and deliver dashboards and canned reports for management/operations.
• Produce routine and ad hoc reporting as required.
• Organize data points for reporting use.
• Lead projects or tasks as assigned by BI leadership.
• Support, maintain and build backend queries and dashboards for operations.

Kenntnisse

Statistical analysis

SQL scripting

Data visualization

Ausbildung

Bachelor’s degree in Business Management, Accounting, Mathematics, IT, or a similar field

Tools

AWS QuickSight

SSRS

PowerBI

S3 bucket

Athena

Redshift

PostgreSQL

Jobbeschreibung

Job Description

Description

Software Developer

Full Location

Pasig - PH

Our Software Developer will gather, analyze, and compile data needed to identify trends and patterns. Creates data points and dashboards to support the day-to-day operation needs.

We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!

In This Role You Will

• Gather business intelligence data from a variety of data sources including but not limited to company data.
• Create and deliver management/operations of dashboards and canned reports.
• Create and deliver routine and ad hoc reporting requirements.
• Organize data points for reporting use.
• Manage miscellaneous projects or tasks assigned by the Business Intelligence leadership team.
• Support, maintain and/or build backend queries and existing dashboards to support operational needs.
• Perform other duties or tasks assigned by management.

We Are Looking For Someone Who Has

• Bachelor’s degree in Business Management, Accounting, Mathematics, IT, or a similar field
• Minimum of 3-year experience as Reporting/Business Intelligence Analyst or related role creating charts and dashboards. BPO background is a plus.
• At least 2-year experience on the following reporting and data visualization and statistical tools:

• AWS QuickSight
• SSRS
• PowerBI

• Proficient in statistical analysis and other visualization tools and software.
• Proficient in writing SQL scripts

• Experience in any of the following is preferred but not required:
• S3 bucket
• Athena
• Redshift
• PostgreSQL

About ResultsCX

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.