Social Media Management Head

White Key Marketing; Davao del Sur; Presencial; PHP 900 000 - 1 300 000; Tempo integral

Resumo da oferta

White Key Marketing is seeking a Social Media Head in the Philippines to lead the Social Media team, ensure quality across client accounts, and escalate issues early. This hands-on leadership role combines people management with operational accountability to keep workflows on track.

You will monitor metrics, coordinate schedules, and guide the team to deliver client-ready content while maintaining our standard practices and client requirements.

Qualificações

• Proven experience in social media management.
• Experience leading or managing a team.
• Strong understanding of content calendars, scheduling and client requirements.
• Excellent written and verbal English communication.
• Attention to detail with a quality-first mindset.

Responsabilidades

• Conduct quality assurance across Social Media client accounts against company standards.
• Identify and elevate issues before they reach the client.
• Monitor trackers, quality metrics, content schedules and delivery timelines.
• Conduct weekly account audits to ensure readiness for delivery.
• Ensure content is scheduled 3+ weeks ahead and strategy aligned.
• Act as a senior escalation point and lead department head responsibilities when needed.
• Perform regular team check-ins to support performance and morale.

Conhecimentos

Social media management

Team leadership

Content calendar

Quality assurance

English communication

Ferramentas

HeyOrca

Dropbox

Notion

WhatsApp

Descrição da oferta de emprego

About the role

As the Social Media Head, you will act as a senior point of support for the Social Media department. You will be responsible for maintaining quality across client accounts, identifying issues before they reach clients, supporting team performance, and ensuring systems and account workflows remain up to standard. This is a hands-on leadership position suited to someone who enjoys both people leadership and operational responsibility.

Key responsibilities

Conduct quality assurance across Social Media client accounts, reviewing employee work and client-facing content against company standards

Identify and elevate issues, inconsistencies, missed requirements, & underperformance before they reach the client

Monitor social media trackers, quality metrics, content schedules, and delivery timelines

Conduct weekly account audits to ensure accounts are properly maintained and ready for delivery

Check HeyOrca readiness, content scheduled at least 3 weeks ahead, updated placeholders, WhatsApp requests reflected in calendars, proactive follow-ups, and strategy alignment

Ensure marketing and operations communications are reflected appropriately in account workflows

Monitor Dropbox content banks and ensure sufficient content is available for upcoming work

Act as a senior escalation point and support for the Social Media team

Step into Department Head responsibilities when required and provide full leadership coverage

Conduct regular team check-ins and pulse checks to support performance, accountability, and morale

About you

Proven experience in social media management

Previous experience leading, supervising, or managing a team

Strong understanding of social media content calendars, scheduling, platforms, and client requirements

Excellent written and verbal English communication skills

Strong attention to detail and a quality-first mindset

Excellent organisational and time-management skills

The ability to identify problems early and take action without waiting to be told

Confidence handling team escalations and performance concerns

The ability to work independently while collaborating closely with leadership

Experience with tools such as HeyOrca, Dropbox, Notion, and WhatsApp is highly desirable

About us

White Key Marketing is a growing international digital marketing agency. We work with Australian clients and Sydney-based stakeholders. We believe strong teams are built through ownership, accountability, and continuous improvement. Our core values are: Win Together-we support each other and work as one team. Lead Yourself First-we take responsibility for our own performance, decisions, and growth. Direction with Purpose-we work with clarity and understand why our work matters. Built on Ownership-we don't wait to be told what to do. We identify problems and take action. Progress Over Perfection-we continuously improve while keeping momentum.

Requirements

Please refer to job description.

Content Creation Social Media Strategy Analytics SEO Brand Management Communication Skills Customer Engagement Paid Advertising Trend Analysis

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