Social Media Community Admin

Reliasourcing Inc.; Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

Reliasourcing Inc. is seeking a Social Media Community Admin for a skincare brand, based onsite in Pasay City. You will manage online communities, review ambassador applications, and respond to inquiries while keeping the brand voice across platforms.

You will coordinate ambassador send-outs and PR shipments, track content, and provide admin support. The role requires strong English writing, high organization, and the ability to work evenings and weekends in line with the New York time zone.

Qualifications

• Experience in community management, social media management, influencer marketing, or a related role.
• Strong knowledge of TikTok, Instagram, and Facebook.
• Experience moderating content and engaging with communities.
• Excellent written English communication and strong organizational skills.
• Willing to work evening and weekend shifts (New York time).

Responsibilities

• Manage and engage with the brand's online community across multiple platforms.
• Review ambassador applications and related content submission documents.
• Respond to inquiries with the brand's tone of voice across comments and messages.
• Build relationships with ambassadors through active engagement on TikTok, Instagram, and Facebook.
• Coordinate ambassador send-outs, PR packages and product shipments.
• Track ambassador content and maintain accurate records.
• Provide administrative support, including shipment tracking and communications.
• Contribute ideas to improve community engagement and customer experience.

Skills

Community Management

Social Media Management

Influencer Marketing

Customer Support

Content Moderation

Ambassador Programs

English Communication

Organizational Skills

Multi-tasking

Evening Shifts

Job description

Social Media Community Admin (Skincare Brand)

Location: Onsite - Double Dragon Plaza, Pasay City

Employment Type: Full-time

Schedule: New York Time Zone (Evening & Weekend Shifts)

About the Role

We're looking for a Social Media Community Admin to support a fast-growing skincare brand by managing its online community and ambassador program. If you're passionate about social media, community engagement, influencer marketing, and delivering exceptional customer experiences, we'd love to hear from you.

Key Responsibilities

• Manage and engage with the brand's online community across multiple social media platforms.
• Review ambassador applications, content submissions, and related documents.
• Respond promptly to community inquiries, comments, and messages while maintaining the brand's tone of voice.
• Build positive relationships with brand ambassadors through active engagement on TikTok, Instagram, and Facebook.
• Coordinate ambassador send-outs, including PR packages and product shipments.
• Track ambassador content and maintain accurate records.
• Provide administrative support, including shipment tracking, updating communications, and other operational tasks.
• Contribute ideas to improve community engagement and overall customer experience.

Qualifications

• Experience in Community Management, Social Media Management, Influencer Marketing, Customer Support, or a related role.
• Strong knowledge of TikTok, Instagram, Facebook, and current social media trends.
• Experience in content moderation, community engagement, and responding to comments or direct messages.
• Experience coordinating PR packages, gifts, or product shipments is an advantage.
• Excellent written English communication skills.
• Highly organized with exceptional attention to detail.
• Ability to manage multiple priorities and work independently.
• Self-motivated, proactive, and customer-focused.
• Willing to work evening and weekend shifts aligned with the New York time zone.