Community Admin

Relia Sourcing; Philippines; On-site; PHP 208,000 - 374,000; Full time

Job summary

Relia Sourcing in the Philippines seeks a Community Admin to support the Ambassador Community team in day-to-day operations, including reviewing ambassador applications and content submissions. The role requires weekend and evening shifts to align with community activity.

You will handle engagement across brand channels, maintain brand voice, and coordinate send outs while providing administrative support to ensure smooth operations of the community program.

Qualifications

• Strong written communication and copywriting ability.
• Proven organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities.
• Willingness to work evenings and weekends regularly.

Responsibilities

• Support day-to-day engagement of the client’s community channels; engage with questions, comments, and support requests.
• Careful review of ambassador applications and content submissions.
• Coordinate and manage send outs, ensuring compliance with guidelines.
• Respond to inquiries across brand insider channels daily and monitor social posts.

Skills

Community engagement

Copywriting

Organizational skills

Multi-tasking

Proactive communication

Independent work

Tools

Facebook

Instagram

TikTok

Job description

Reports to: Community Manager

Hourly expectation: 40 hours per week (FT)/ 20 hours per week (PT)

Mandatory Weekend & Evening Shifts Weekly

Job Overview:

This Community Admin role will help support the client’s Ambassador Community team in a wide variety of day-to-day operations. A large portion of this role will involve reviewing ambassador applications and content submissions for our ever-growing brand community.

Responsibilities:

Community Support

• Support on the day-to-day engagement of the client’s community channels. Be both proactive and reactive with the community, engaging across questions, comments, and support requests efficiently.
• Careful review and consideration of ambassador applications.
• Maintain and clear the community platform’s ambassador submissions from pending applications, content submissions, document submissions, etc.
• Maintain a unified brand voice across different insider social and chat channels and ensure responses are consistently conveying appropriate brand TOV.
• Contribute ideas and suggestions for fostering community growth and enhancing customer satisfaction and community experience.

Operational Support

• Provide essential administrative support to ensure the smooth operation of the community team and ambassador relationships; this will be varied, but some examples could include sending packages, tracking packages, updating external communications, meeting notes, etc.

Send outs Management

• Coordinate and manage send outs, whether they are gratis or otherwise.
• Ensure that send outs are processed efficiently and in compliance with company guidelines.

Social Media Engagement

• Respond to community inquiries across all brand insider channels daily
• Engage effectively and in a timely manner with brand ambassador posts across Facebook, Instagram, and TikTok.
• Be responsible for downloading and tracking ambassador social media posts

Skills and Requirements:

• Must be comfortable working regular weekly evenings and weekend shifts to adhere to regular community activity
• Highly organized and able to manage multiple projects simultaneously
• Knowledge of current trends in brand and community marketing
• High-level attention to detail as workload can be repetitious
• Excellent writing skills and experience drafting copy
• Ability to multitask and prioritize work effectively
• Self-starter and able to work independently
• Communicate proactively and take initiative across all tasks and projects