Social Listening & Insights Analyst

I-Pepper Virtual Network, Incorporated (Manila Branch); Makati; On-site; PHP 400,000 - 640,000; Full time

Job summary

I-Pepper Virtual Network, Incorporated (Manila Branch) is seeking a Social Media Analyst to monitor online conversations, analyze sentiment, and produce regular social listening reports that guide marketing, communications, and reputation management strategies.

The role emphasizes transforming large data sets into actionable insights, developing dashboards, and presenting findings to client stakeholders with strong Excel/Power BI/Tableau proficiency.

Qualifications

• Bachelor's degree in Business, Marketing, or related field or equivalent experience.
• Experience in social media monitoring, social listening, analytics, or market research.
• Familiarity with Meltwater, Radarly, Brandwatch or similar platforms.
• Strong analytical, reporting, and presentation skills.
• Proficiency in Excel, Power BI, Tableau or other data visualization tools.

Responsibilities

• Monitor brand, competitor, and industry conversations across social media, news, blogs, forums, and online communities.
• Analyze sentiment, trends, share of voice, and audience engagement to identify key insights.
• Prepare daily, weekly, monthly and other required social listening reports for customer stakeholders.
• Analyze potential reputational risks, crises, and emerging issues.
• Track campaign performance and measure the impact of communications initiatives.
• Develop dashboards and visualizations that clearly communicate findings and recommendations.
• Provide actionable insights to support marketing, communications, customer experience, and business strategy.
• Collaborate with internal teams and customer in preparing the reports.
• Present the reports to customer stakeholders.

Skills

Social media monitoring

Social listening

Digital analytics

Market research

Analytical skills

Reporting

Presentation skills

Education

Bachelor's degree in Business/Marketing

Equivalent experience

Tools

Meltwater

Radarly

Brandwatch

Excel

Power BI

Tableau

Job description

I-Pepper Virtual Network, Incorporated (Manila Branch) is seeking a Social Media Analyst to monitor online conversations, analyze sentiment, and produce regular social listening reports that guide marketing, communications, and reputation management strategies.

The role emphasizes transforming large data sets into actionable insights, developing dashboards, and presenting findings to client stakeholders with strong Excel/Power BI/Tableau proficiency.