Social Listening Specialist (Media Reputation)

Datawords; Makati; On-site; PHP 468,720 - 758,880; Full time

Benefits offered by this job

Hybrid setup

Competitive salary

Shift incentive

Health insurance

Job summary

Datawords seeks a Social Listening Specialist to monitor and report on online conversations for clients from Makati City and Cebu, Philippines. You will work as an individual contributor reporting to the Lead Media Reputation Specialist, with a hybrid setup and flexible hours.

The role requires a bachelor’s degree in a related field, 1–2 years of media monitoring or PR experience, strong English communication skills, and proficiency with major monitoring platforms and office tools.

Qualifications

• Bachelor’s degree required.
• Fluent in English, written and spoken.
• Strong analytical and reporting abilities.
• Ability to work independently and meet deadlines.
• Comfort with changing priorities in a fast-paced environment.

Responsibilities

• Monitor dashboards and alerts to ensure no relevant activity is missed and perform ad hoc verification searches when needed.
• Review automated daily email reports on weekends.
• Escalate more serious incidents to the French team per established process.
• Monitor online news and social conversations about clients, competitors, and the industry.
• Analyze and report on trends, risks, and signals affecting the business.
• Provide competitive intelligence and insights on product and marketing trends and country-specific developments.

Education

Bachelor’s degree in Literature, Journalism, Marketing, Public Relations, or a related field

Job description

To support our growing production capacity, we are hiring a Social Listening Specialist for our offices in Makati City and Cebu, Philippines.

Office Location: Exportbank Plaza Condominium, Makati City

Reporting to: Lead Media Reputation Specialist

Individual contributor

Social Listening Specialist

Responsibilities

• Monitor dashboards and alerts to ensure that no relevant activity is missed, and perform ad hoc verification searches when necessary.
• Review the automated daily email reports on Saturdays and Sundays.
• When required, launch dedicated monitoring queries in the event of a potential crisis during these coverage periods. A clear escalation process is in place: only minor incidents are handled independently by the analyst, while any event assessed as more serious is escalated to and managed by the French team.
• Monitor online news and social media conversations about the client, its competitors, and the industry.
• Proactively monitor emerging trends, conversations, risks and signals that could impact the business.
• Proactively monitor, analyze, and report on competitive intelligence, product and marketing trends, reputational risks, online attacks, coordinated campaigns, and country-specific developments requiring early visibility.

Qualifications

• Bachelor’s degree in Literature, Journalism, Marketing, Public Relations, or a related field,
• At least 1 to 2 years of experience in media monitoring, reputation management, or public relations,
• Proficiency in English communication, both written and verbal,
• Proven experience using media monitoring platforms such as Talkwater, Visibrain, Meltwater or Radarly.
• Strong analytical skills with the ability to interpret diverse information from multiple sources,
• Excellent report writing skills, with the ability to create clear, concise, and actionable insights,
• Basic knowledge of Microsoft Office and Google Workspace, including Word, Excel, PowerPoint, Docs, Sheets, and Slides,
• Basic knowledge of AI tools and Large Language Models (LLMs), such as ChatGPT, to enhance productivity and streamline tasks,
• Basic knowledge of collaboration tools such as JIRA, Confluence, and Slack,
• Effective time management and organizational skills, with the ability to meet deadlines,
• Willingness to work flexible hours, including night shifts, weekends, and holidays as needed,
• Adaptable and comfortable working in a fast‑paced, evolving environment,
• Strong interpersonal skills with the ability to collaborate effectively across teams,
• Demonstrates accountability by taking ownership of actions, decisions, and outcomes,
• Capable of working independently with minimal supervision while maintaining high‑quality results,
• Demonstrates initiative and proactivity.

Work set-up and working hours

• Night shift (7:00 PM – 8:00 AM CET/France time).
• Weekends.
• French public holidays.

Working at Datawords Philippines, you will enjoy:

• Hybrid setup with hybrid allowance
• Competitive Salary
• Shift incentive
• Health Insurance Policy with Dental, Optical and ComPsych coverage
• Learning opportunities, access to Linkedin Learning courses
• Local and International training/business trip opportunities
• Vacation leave, Sick Leave, Offered Leave, Marriage Leave, Birthday Leave
• Virtual and Onsite Health and Wellness Programs
• Inclusive, Fun and Unique Datawords Culture where EVERYONE MATTERS!

We believe that diversity and inclusion are essential to the success of our company. We are committed to creating an inclusive working environment where every employee, whatever their abilities, can flourish. Datawords guarantees fairness for all during the recruitment process, regardless of gender, ethnic origin, religion, sexual orientation, social status, disability or age.