SME – Property Administration

Jones Lang LaSalle Incorporated; Hinoba-an; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Jones Lang LaSalle Incorporated seeks a Senior Point of Contact – Property Administration to lead QA for the RESIpm Australia portfolio from JLL Business Services in Manila. You will ensure accuracy, audit compliance, and maintain KPI reporting, while acting as the client’s single escalation point.

The role emphasizes QA over transactions, coordinating with PAM system support, managing access, and driving process improvements. On-site in Taguig, Philippines with strong stakeholder interaction.

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Real Estate or other relevant disciplines.
• Experience in audit, quality assurance or compliance functions.
• Willingness to align working hours to the Australian business day.

Responsibilities

• Own knowledge transfer during transitions and ensure quality assurance across outputs.
• Audit lease renewal and letting fees for accuracy and compliance.
• Prepare KPI matrices and newsletters for stakeholders.
• Provide service performance reporting to client and leadership.
• Act as single point of contact for day-to-day queries and escalations.
• Maintain and update templates, process documentation and SOPs.
• Identify and propose process transformation and automation opportunities.

Skills

Sound judgement

Attention to detail

Stakeholder management

Analytical thinking

Process documentation

Discretion and confidentiality

Planning and organisation

Change management

Ethical standards

Education

Bachelor’s degree in Business Administration, Information Systems, Real Estate or other relevant disciplines

Tools

Property Tree

Reapit

Console

REIQ

MYBOS

Ignite

REA

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Duties & responsibilities

The Senior Point of Contact – Property Administration leads service delivery for the RESIpm Australia portfolio, delivered through the JLL Business Services shared service centre in Manila. The role owns quality assurance across the team’s output, system and user administration, reporting, and the client relationship, acting as the single escalation point for RESIpm. This role works with the Team Leader – PAM System support on team performance reporting and review.The role is deliberately separated from transactional execution: it reviews and assures work performed by the Property Administration seats and does not perform those transactions itself. Own and operate the quality assurance framework across the team’s output, in line with JBS internal QA standards Conduct lease agreement audits within Console and Property Tree Audit lease renewal and letting fees for accuracy and compliance Perform Form 6 audits across Console and SharePoint Audit MYBOS data for consistency and accuracy Complete quarterly audits of routine inspections Track error trends, agree corrective actions, and feed findings back into training and process documentation Set up and remove user accounts across REIQ, Console, MYBOS, Ignite and REA Maintain and update templates within Console Cloud and Property Tree Conduct regular audits of software and subscriptions, and maintain access records aligned to role Prepare and maintain KPI matrices for Building Managers and Property Managers Generate and maintain accurate vacancy lists, and produce bi-monthly newsletters for stakeholders Provide service performance reporting to the client and to JBS leadership Act as the single point of contact for the client for day-to-day queries and escalations Manage exceptions escalated by the Property Administration seats Own knowledge transfer from the incumbent provider and from the client during transition Create and maintain process documentation, standard operating procedures and the task allocation matrix Support cross-training across the Property Administration seats Identify and propose process transformation and automation opportunities Maintain segregation of duties by not performing the transactional activity subject to quality assurance review. A named alternate performs the review during periods of leave or absent Adhoc tasks assigned Performance objectives Maintain quality assurance coverage across the agreed sample of the team’s output, with findings documented and corrective actions closed Ensure client and stakeholder satisfaction, and maintain a healthy long-term relationship with RESIpm Ensure system access records remain accurate and aligned to role Deliver KPI, vacancy and newsletter reporting to the agreed schedule Identify operational gaps and drive to ensure closure Enhance own professional and personal skills

Key skills

Sound judgement and the confidence to challenge and escape where standards are not met High attention to detail, particularly in audit and compliance review Good experience in stakeholder management and change management Strong analytical and problem solving skills, with the ability to identify root cause and drive corrective action Ability to document processes clearly and coach others to them High level of discretion and confidentiality Sound planning and organisational skills to prioritise work and meet tight deadlines Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative

Employee specification

Bachelor’s degree in Business Administration, Information Systems, Real Estate or other relevant disciplines Minimum 3 years’ experience in property administration, shared services or a related environment Demonstrated experience in audit, quality assurance or compliance functions Experience acting as a point of contact for external or client stakeholders Experience in system or user access administration highly desirable Working knowledge of Property Tree, Reapit and/or Console, with exposure to REIQ, MYBOS, Ignite and REA Understanding of residential tenancy legislation and compliance requirements Willing to align working hours to the Australian business day

Location: On-site –Taguig, Philippines

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

Jones Lang LaSalle(“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.