Insurance-Policy Service Analyst

SALES RAIN BPO, INC.; Metro Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

SALES RAIN BPO, INC. in Metro Manila seeks detail-oriented professionals to join our US Insurance Operations team. The role involves handling submission processing and support across CGL, MPL, A&E, and Excess lines, ensuring high-quality output and meticulous document filing.

You will manage loss runs, perform collection follow-ups, and coordinate with onshore teams and underwriters to maintain accuracy, timeliness, and compliance with client guidelines. Shift is 9 PM to 6 AM Philippine time.

Qualifications

• Bachelor's degree (Commerce / Business preferred).
• 1–3 years of experience in US Insurance Operations (Submissions, Policy Admin, or UW Support).
• Strong attention to detail and data accuracy.
• Good communication and Excel skills.
• Knowledge of CGL, MPL, A&E, and Excess lines preferred.

Responsibilities

• Review, validate, and process insurance submissions for various P&C lines.
• Perform document filing and ensure accurate storage of submission-related files.
• Manage loss run requests and maintain related trackers.
• Send collection chasers and follow up for pending items.
• Ensure accuracy, timeliness, and compliance with client-specific guidelines.
• Drive quality, productivity, and process improvements within the team.

Skills

Detail-oriented

Data accuracy

Communication

Education

Bachelor's degree in Commerce / Business

Tools

Excel

Job description

Role Overview:

We are looking for detail-oriented professionals to join our US Insurance Operations team. The role involves handling submission processing and support activities across multiple lines of business — General Commercial Liability (CGL), Miscellaneous Professional Liability (MPL), Architects & Engineers (A&E), and Unsupported Excess. The role involves ensuring high-quality output, managing document filing, handling loss runs, and performing collection chaser activities, while maintaining strong coordination with onshore teams and underwriters.

Key Responsibilities:

• Review, validate, and process insurance submissions for various P&C lines.
• Perform document filing and ensure accurate storage of submission-related files.
• Manage loss run requests and maintain related trackers.
• Send collection chasers and follow up for pending items.
• Ensure accuracy, timeliness, and compliance with client-specific guidelines.
• Drive quality, productivity, and process improvements within the team.

Requirements:

• Bachelor’s degree (Commerce / Business preferred).
• 1–3 years of experience in US Insurance Operations (Submissions, Policy Admin, or UW Support).
• Strong attention to detail and data accuracy.
• Good communication and Excel skills.
• Knowledge of CGL, MPL, A&E, and Excess lines preferred.

Shift Time

9 PM to 6 AM (PH time)