Smart Buildings Service & Scheduling Coordinator

Siemens AG; Laurel; Hybrid; PHP 2,729,000 - 4,679,000; Full time

Job summary

Siemens AG in Laurel, MD is seeking a Service Coordinator to manage onsite and remote service activities from demand creation through delivery and close-out. You will schedule technicians, coordinate parts, and act as the primary contact to ensure service requests are met and customers are satisfied.

This hybrid role begins with three months of full-time in-office training, then two to three days per week in the office after training, and requires strong organizational, communication, and

Qualifications

• High school diploma or GED required.
• Ability to read and understand customer service contracts.
• Experience with Microsoft Office and SAP.
• Experience dispatching/scheduling field personnel/technicians.
• English verbal and written communication skills.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Handle incoming service requests via phone or email to create a service work order.
• Schedule service technicians to support standard service level agreements.
• Lead weekly scheduling and Work in Progress (WIP) meetings with Operations Managers and the Client Service Managers on-site.
• Act as primary point of contact for service customers to ensure service requests are met.
• Handle decisions regarding scheduling and movement of resources and material based on urgency, contractual obligation, and technician availability.
• Order and track parts and subcontractors in support of maintenance plans and service calls using the scheduling platform.
• Evaluate time-and-material (T&M) service orders for completed costs and scope; process invoices in accordance with standard billing practices.
• Proactively follow up with customers after completion of service to ensure satisfaction.

Skills

Organizational skills

Interpersonal skills

Communication skills

English communication

Education

High school diploma or GED

Tools

Microsoft Office

SAP

Job description

Siemens AG in Laurel, MD is seeking a Service Coordinator to manage onsite and remote service activities from demand creation through delivery and close-out. You will schedule technicians, coordinate parts, and act as the primary contact to ensure service requests are met and customers are satisfied.

This hybrid role begins with three months of full-time in-office training, then two to three days per week in the office after training, and requires strong organizational, communication, and