Site Reliability Engineer

NCS Philippines; Taguig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

NCS Philippines is seeking a Site Reliability Engineer to define SLOs/SLIs, build and maintain monitoring, logging, and alerting systems, and embed reliability into CI/CD workflows.

You will drive automated remediation, lead post-incident RCAs, and partner with cross-functional teams to improve scalability, fault tolerance, and system resilience across cloud platforms.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field.
• Master’s degree or relevant DevOps certifications preferred.

Responsibilities

• Define, implement, and enforce SLOs and SLIs to balance speed and stability.
• Develop and maintain monitoring, logging, and alerting systems for anomaly detection.
• Establish metrics-driven performance monitoring for availability, latency, and errors.
• Integrate SLOs and monitoring within CI/CD workflows for reliable releases.
• Implement automated remediation to reduce MTTR.
• Conduct post-incident RCAs and implement preventive measures.
• Refine alerting policies to reduce fatigue and improve relevance.
• Participate in on-call rotations and escalate issues per protocols.
• Collaborate with cross-functional teams to improve scalability and resilience.

Skills

SLOs/SLIs design

Monitoring & alerting

CI/CD integration

On-call readiness

Cross-functional collaboration

Education

Bachelor’s degree in CS/Engineering

Master’s degree or relevant certifications

Tools

Prometheus

Grafana

Datadog

New Relic

PagerDuty

Opsgenie

Terraform

Ansible

Python

Bash

Job description

DUTIES AND RESPONSIBILITIES:

• Define, implement, and enforce SLOs and SLIs to balance innovation speed and system stability.

• Develop and maintain monitoring, logging, and alerting systems for early detection of anomalies using industry-standard tools.

• Establish metrics-driven approaches to performance monitoring, ensuring continuous tracking of availability, latency, error rates, and resource utilization.

• Integrate SLOs and monitoring within CI/CD workflows to ensure new releases meet reliability standards.

• Implement automated remediation for recurring incidents, optimizing incident management to reduce Mean Time to Resolution (MTTR).

• Conduct post-incident RCAs, recommending and implementing preventive measures.

• Continuously refine alerting policies to ensure they are actionable, relevant, and reduce alert fatigue.

• Participate in on-call rotations and elevate issues following established protocols.

• Collaborate with cross-functional teams to improve scalability, fault tolerance, and system resilience.

JOB SPECIFICATIONS:

Education:

• Bachelor’s degree in Computer Science, Engineering, or related technical field.

• Master’s degree or relevant certifications (e.g., Google Cloud Professional DevOps Engineer, AWS Certified DevOps Engineer) preferred.

Related Work Experience:

• 4+ years in a Site Reliability, DevOps, or similar role managing production systems at scale.

• Proven experience defining SLOs, SLIs, and implementing monitoring/alerting systems in cloud environments.

• Experience with incident management, RCA, and improving system resilience.

Knowledge:

• Distributed systems, microservices architecture, and cloud platforms (AWS, GCP, Azure).

• System performance metrics and availability management principles.

• Incident response processes and tools (PagerDuty, Opsgenie).

• Monitoring and observability tools (Prometheus, Grafana, Datadog, New Relic).

• CI/CD workflows with integrated monitoring.

• Alerting strategies, escalation processes, and on-call best practices.

• Scripting and automation tools (Python, Bash, Terraform, Ansible).

• Performance optimization, fault tolerance, and scalability techniques.