Service Reliability Engineer

Metrobank; Philippines; On-site; PHP 480,000 - 720,000; Full time

Job summary

Metrobank is seeking a Service Reliability Engineer to uphold the reliability, availability, and performance of core systems. The role focuses on incident response, monitoring, automation, and collaborating with DevOps, infrastructure, and development teams to sustain operational excellence.

You will implement and maintain observability, support CI/CD initiatives, participate in capacity planning, and ensure security and disaster recovery procedures are followed.

Qualifications

• Bachelor's degree in Computer Science, IT, Computer Engineering or related field.
• 2–3 years of experience in Application/Infrastructure Support, Service Reliability Engineering, DevOps or related roles.
• Knowledge of Linux administration and troubleshooting.
• Familiarity with monitoring, incident management, and automation practices.
• Basic scripting, CI/CD pipelines, and cloud/microservices environments is a plus.
• Strong analytical, problem-solving, and communication skills.
• Willingness to work in production support and on-call environment.

Responsibilities

• Monitors production environments to ensure service availability and performance.
• Responds to incidents and disruptions to minimize downtime.
• Performs root cause analysis and implements preventive measures.
• Develops and maintains automation to improve efficiency.
• Collaborates with DevOps, infrastructure, cybersecurity, and support teams.
• Implements monitoring and observability to address issues proactively.
• Participates in capacity planning and system optimization.
• Supports CI/CD initiatives and DevOps practices for reliable deployments.
• Ensures compliance with procedures, security standards, and disaster recovery.

Skills

Linux administration

Incident management

Automation

CI/CD

DevOps practices

Analytical skills

Communication skills

On-call readiness

Education

Bachelor's degree in Computer Science/Information Technology/Computer Engineering

Tools

CI/CD tools

Cloud environments

Automation frameworks

Job description

Job Description:

Position Title: Service Reliability Engineer

Job Summary:

• Ensures the reliability, availability, performance, and resiliency of critical systems and services. Supports incident management, system monitoring, automation initiatives, and continuous service improvements while collaborating with development, infrastructure, and support teams to maintain operational excellence.

Specific Duties & Responsibilities:

• Monitors production environments and critical systems to ensure service availability, performance, and stability.
• Responds to incidents, service disruptions, and operational issues in a timely manner to minimize downtime and business impact.
• Performs root cause analysis for production issues and implements corrective and preventive measures to avoid recurrence.
• Develops and maintains automation solutions to improve operational efficiency and reduce manual intervention.
• Collaborates with development, infrastructure, cybersecurity, and support teams to ensure system reliability and service excellence.
• Implements and supports monitoring and observability solutions to proactively identify and address system issues.
• Participates in capacity planning, performance tuning, and system optimization activities.
• Supports CI/CD initiatives and DevOps practices to enhance deployment reliability and operational effectiveness.
• Ensures compliance with established operational procedures, security standards, and disaster recovery requirements.
• Maintains system documentation, operational runbooks, and incident records.
• Assists in implementing high availability, resiliency, and business continuity solutions for critical applications and services.
• Performs other related functions that may be assigned from time to time.

Qualifications:

• Bachelors degree in Computer Science, Information Technology, Computer Engineering, or any related course.
• At least 2-3 years of experience in Application Support, Infrastructure Support, Service Reliability Engineering, DevOps, or related technical roles.
• Knowledge of Linux administration and troubleshooting.
• Familiarity with monitoring tools, incident management, and automation practices.
• Basic understanding of scripting, CI/CD pipelines, and cloud or microservices environments is an advantage.
• Strong analytical, problem-solving, and communication skills.
• Must be willing to work in a production support and on-call environment

Requirements: