Senior Site Reliability Engineer

Doist; Philippines; On-site; PHP 1,500,000 - 2,700,000; Full time

Job summary

Doist is seeking a Senior Site Reliability Engineer with cloud platform experience to join our reliability-first team in the Philippines. You will operate and maintain production clusters, design observability solutions, and drive automation to improve platform reliability.

You will collaborate with cross-functional teams, implement monitoring with Prometheus, Grafana, ELK, and contribute to incident response and runbooks.

Qualifications

• Proven experience managing production or pre-production environments.
• Strong understanding of monitoring, incident response, and root cause analysis.
• Experience implementing automation to improve reliability and efficiency.

Responsibilities

• Ensure platform reliability and availability across production and pre-production environments through proactive monitoring, alerting, and automation.
• First response for incidents, contribute to problem management and root cause analysis.
• Support the development team’s effort towards reliability, creating a solid reliability culture within the development lifecycle.
• Develop troubleshooting documentation for production support resources.
• Collaborate with Engineering teams to develop optimised and productive runbooks, operational documentation and automation of operational tasks.
• Collaborate with development and cloud engineering teams to embed reliability and performance into the software delivery lifecycle.
• Design, implement, and evolve observability solutions (metrics, logs, traces, dashboards) using tools such as Prometheus, Grafana, and ELK.
• Participate in on-call rotations and continuously improve alert quality and response processes.
• Champion a culture of reliability, performance, and continuous improvement across teams.

Skills

Cloud platforms

Observability

Incident response

Automation

DevOps culture

Tools

Prometheus

Grafana

ELK

Job description

We are looking for a Senior Site Reliability Engineer with Cloud platform experience. This individual will be part of a team responsible for operating and maintaining production clusters and developing our observability solutions; they will collaborate with team members to develop automation strategies, monitoring & alerting, and ensuring overall platform reliability. Your goal will be to become an integral part of the team, making every challenge of the platform - your own challenge, and solving them accordingly.

Responsibilities

• Ensure platform reliability and availability across production and pre-production environments through proactive monitoring, alerting, and automation.
• First response for incidents, contribute to problem management and root cause analysis.
• Supporting the development team's effort towards reliability, creating a solid reliability culture within the development lifecycle.
• Develop troubleshooting documentation for production support resources.
• Collaborate with Engineering teams to develop optimised and productive runbooks, operational documentation and automation of operational tasks.
• Collaborate with development and cloud engineering teams to embed reliability and performance into the software delivery lifecycle.
• Design, implement, and evolve observability solutions (metrics, logs, traces, dashboards) using tools such as Prometheus, Grafana, and ELK.
• Participate in on-call rotations and continuously improve alert quality and response processes.
• Champion a culture of reliability, performance, and continuous improvement across teams.