Site Reliability Engineer (SRE)

AIPI Acquire Intelligence Philippines Inc.; Taguig; On-site; PHP 1,000,000 - 1,500,000; Full time

Job summary

AIPI Acquire Intelligence Philippines Inc. is seeking a Site Reliability Engineer to ensure the reliability and performance of our IoT telemetry platform. Your responsibilities will include defining Service Level Objectives (SLOs), implementing automated operational processes, and maintaining incident response procedures.

The ideal candidate should have experience with AWS services and monitoring tools, while also ensuring security compliance. This exciting role offers global support coverage and a progressive work environment.

Qualifications

• Experience managing AWS services, focusing on EKS and MSK.
• Strong understanding of monitoring tools like Prometheus and Grafana.
• Proficient in Infrastructure as Code using Pulumi.

Responsibilities

• Define and enforce Service Level Objectives (SLOs) across systems.
• Automate operational processes to reduce engineering toil.
• Serve as incident commander during outages.

Skills

Monitoring and alerting strategies

Infrastructure as Code (IaC) with Pulumi

AWS services management

Incident management

Security best practices

Tools

Prometheus

Grafana

PagerDuty

TypeScript

AWS EKS

MongoDB

Job description

Role Objective

We’re an award‑winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Site Reliability Engineer serves as the guardian of our production systems, ensuring the reliability, scalability, and performance of our IoT telemetry platform. You will define and enforce Service Level Objectives (SLOs), automate operational processes, and build the infrastructure and tooling that enables our engineering teams to deploy with confidence. By implementing comprehensive monitoring, incident response procedures, and reliability practices, you will play a pivotal role in maintaining the uptime and data freshness that our customers depend on for their critical fleet operations.

Key Focus Areas

• SLO Management
• Infrastructure Automation
• Incident Response
• Security & Compliance

Responsibilities

• Define, monitor, and enforce Service Level Objectives (SLOs) and error budgets across all production systems
• Track error budget burn rates and make data‑driven decisions to halt risky deployments when thresholds are exceeded
• Implement comprehensive monitoring and alerting strategies using Prometheus, Grafana, and PagerDuty
• Establish and maintain reliability standards that support business‑critical uptime requirements
• Design and implement Infrastructure as Code (IaC) solutions using Pulumi with TypeScript
• Manage and optimize AWS services including EKS (Elastic Kubernetes Service), MSK (Managed Streaming for Kafka), SingleStore, MongoDB, and S3
• Automate operational processes to eliminate toil, targeting any task that consumes more than 2 engineer‑days per quarter
• Serve as incident commander during production outages and service degradations
• Lead comprehensive post‑mortem processes within 48 hours of incidents
• Drive "never‑again" corrective actions to completion, ensuring systemic improvements
• Maintain and improve incident response procedures and runbooks
• Implement and enforce least‑privilege IAM policies across all AWS resources
• Manage security patch pipelines and vulnerability remediation processes
• Support compliance initiatives including SOC2 and ISO 27001 certification requirements
• Ensure security best practices are embedded in all infrastructure and operational procedures
• Participate in follow‑the‑sun on‑call rotation with one week primary/secondary commitment every five weeks
• Provide 24×7 support coverage across AU/NZ, EU/ZA, and MX time zones
• Maintain operational runbooks and knowledge transfer documentation
• Continuously improve on‑call experience and reduce alert fatigue