Site Manager

RTX; Manila; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

RTX is seeking a seasoned Field Service Technician to provide hands-on technical support for airport passenger processing systems and related IT infrastructure. You will troubleshoot computers, peripherals, and network equipment, ensuring reliability in a 24/7 environment and delivering excellent on-site service to customers.

Applicants should have five+ years in field service/technical support, strong knowledge of airport systems, and experience with Windows patches and security protocols.

Qualifications

• Minimum five years of experience as a field service technician in a technical support role.
• Experience with airport systems such as CUPPS, CUSS, SBD, AOS, RMS, Biometrics and security gates.

Responsibilities

• Provide technical support for airport passenger processing systems, computers, and networks.
• Troubleshoot and repair computers and peripherals; assist in diagnosing failed equipment.
• Ensure operational IT infrastructure is maintained to the highest standards for reliability.

Skills

Technical support

Troubleshooting

Customer service

On-site support

Networking hardware

Education

Associate’s degree

Tools

Windows OS

Antivirus software

Job description

• Provide technical support for airport passenger processing systems, computers, and associated networks; troubleshoot and repair computers and peripherals, and assist in diagnosing failed equipment
• Ensure the operational IT infrastructure is maintained to the highest standards, ensuring system reliability and efficiency
• Collaborate with IT colleagues and vendors to develop and refine IT system support strategies, ensuring the systems are running optimally 100% of the time. This includes monitoring various systems, assisting users and technicians with applications, and ensuring system security and backup processes are completed
• Perform rotating shift work in a 24/7/365 environment, as required
• Provide hands-on support in a face-to-face customer environment, delivering timely resolutions and outstanding service
• Ensure incidents at airline counters are resolved within the relevant SLAs, maintaining high customer satisfaction
• Assist with troubleshooting Collins-installed products and systems, including hardware, desktop support, and printer setup
• Manage and maintain servers, operating systems, network connectivity, and networking hardware such as routers and switches
• Responsible for performing regular MS Windows patch updates and antivirus updates
• Ensure Collins security standards are adhered to at the site and are consistently maintained
• Potentially mentor junior technicians, overseeing operations to ensure smooth day-to-day operations
• Adheres to and participates in all EH&S practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others

Requirements

• Minimum of five years of experience as a field service technician in a technical support role. Proven hands-on experience with various airport systems, including CUPPS, CUSS, SBD, AOS, Bag Messaging, AODB, RMS, Biometrics, FIDS, Security Gates, and other critical airport infrastructure.
• Associate’s degree in an appropriate discipline, or in lieu of a degree, three years of relevant experience with demonstrated skills and expertise.
• Strong experience troubleshooting, installing, and maintaining software for business applications, computers, and peripherals.
• Experience assisting in the analysis and resolution of equipment failures.
• Proficient in supporting installation projects and special projects as needed.
• Solid experience with hardware and peripheral components in an on-site environment. Expertise in network connectivity, cabling, and networking hardware.
• Background in working directly in a customer service environment, ensuring seamless communication and service delivery.
• Candidates will learn more about role type and current site status throughout the recruiting process.
• For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.
• Requires expert or mastery level knowledge of work area, typically obtained through advanced education combined with experience.
• May have deep knowledge of project management. Advanced knowledge of related disciplines within work area and ability to identify links and potential impact on projects, programs or systems.
• Typically requires: A University Degree or equivalent experience and minimum 10 years prior relevant experience, or An Advanced Degree in a related field and minimum 7 years experience
• Engineering/Other Technical Positions: Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 10 years of prior relevant experience unless prohibited by local laws/regulations.