Manager

Aon; Philippines; On-site; PHP 1,200,000 - 1,600,000; Full time

Benefits offered by this job

Global Wellbeing Days

Smart Working

Diversity and Inclusion initiatives

Job summary

Aon Philippines is seeking a Senior Manager to lead major accounts, support the team leader, and coordinate resources to deliver exceptional client service and grow business. This role requires strong leadership, client relationship skills, and deep insurance industry knowledge.

The Senior Manager will drive renewal strategies, manage cross‑functional teams, and ensure operational excellence in servicing Retail & Commercial accounts across the organization.

Qualifications

• Experience in account management and client service.
• Proven leadership and ability to coordinate teams.
• Knowledge of insurance market and risk management.

Responsibilities

• Act as Deputy Team Leader for the Retail & Commercial team, providing day‑to‑day support and leadership.
• Provide regular updates on account management status, receivables, and operational issues.
• Manage day‑to‑day activities to align service delivery with team goals.
• Serve as primary escalation point for complex issues requiring intervention.
• Monitor performance against financial and operational targets; support renewal and revenue goals.
• Drive team profitability by promoting value-based services and cost awareness.
• Enhance client relationships with proactive engagement and market updates.
• Retain and grow business by building relationships with senior client decision‑makers.
• Collaborate with BD to introduce Aon products and capabilities.
• Coordinate invoicing and receivables for assigned clients.

Skills

Account management

Leadership

Client service

Risk management

Tools

Aon Connect

QlikView

Job description

We are looking for a dedicated individual to join us as Manager at Aon Philippines, offering you a real opportunity to further develop your capabilities.

The Senior Manager will play a pivotal role in managing major accounts, supporting the team leader, and coordinating resources to deliver exceptional client service, retain and grow business, and ensure operational excellence.

This is a great opportunity to become a fundamental member of a highly professional and diverse team. Aon is a global organization which strives to provide meaningful career paths for its employees. Come on board and reap the rewards.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

Retail Team Deputy Role

• Acts as Deputy Team Leader for the Retail & Commercial team, providing day‑to‑day support and leadership in the absence of, or as delegated by, the Team Leader.
• Provides regular, structured updates to the Retail & Commercial Team Leader on:
• Account management status (renewals and new business),
• Accounts receivable, and
• Operational issues, risks, and concerns affecting the team.
• Manages the day‑to‑day activities of the Retail team, ensuring that service delivery aligns with the objectives, strategies, and goals of the team and the Business Unit.
• Serves as the primary escalation point within the team, providing guidance and assistance on complex, sensitive, or high‑impact issues that require intervention.
• Monitors performance against financial and operational targets; ensures the team is on track to achieve revenue goals, 100% renewal retention, and rollover ratio targets.
• Drives team profitability, targeting a minimum of 25% by promoting a value‑based approach to the scope of services and associated costs.
• Enhances client relationships by working with the team to structure a proactive client engagement approach, including regular communication on market developments to manage expectations around renewal outcomes.
• Maintains a deep understanding of Retail client needs and ensures that appropriate solutions are designed, proposed, and implemented to avoid gaps in coverage.
• Supports the Team Leader in expanding client engagement and driving organic growth across the Retail & Commercial portfolio.
• Retains and grows Aon’s business by building and maintaining strong relationships with senior client decision‑makers as well as day‑to‑day client contacts.
• Ensures the client service team fully understands client needs, agreed service delivery methods, and the economic framework underpinning the services provided.
• Deputizes for the Team Leader in key internal and external meetings, decision‑making, and approvals as required, ensuring continuity of leadership and communication.

Account Management Role

• Acts as a strong advocate for clients’ interests in risk management, risk transfer, market issues, and relevant trends, including appropriate benchmarking and data. Serves as a trusted business adviser on all pertinent issues, monitors client satisfaction, addresses and resolves client concerns, and regularly reviews expectations to ensure the relationship remains mutually beneficial.
• Demonstrates and models the Aon Leadership Model and its pillars of Client Value, Unmatched Teams, Innovation, Results, and Values. Establishes clear roles, responsibilities, and performance expectations for client service teams delivering Aon products and services.
• Ensures that team members perform their assigned responsibilities effectively and recommends adjustments to team composition when appropriate to meet client needs and business objectives.
• Marshals and coordinates appropriate Aon resources to support clients in unusual or complex situations (e.g., large or sensitive claims), ensuring a consistent and proactive response.
• Leads and drives the renewal process in accordance with ABG and agreed service plans, assembling the appropriate cross-functional team to develop and execute client‑specific renewal strategies.
• Proactively drives client penetration and new business opportunities with existing and prospective clients by introducing relevant Aon products, services, lines of business, and industry expertise.
• Serves as a key resource on industry, product, and market‑area developments for both internal stakeholders and external clients.
• Collaborates closely with Business Development (BD) to introduce Aon’s full suite of products, services, and specialty capabilities, creating opportunities to expand and grow the business.
• Manages the input to, and follow‑up on, the invoicing and receivables process for assigned clients, ensuring accuracy and timely collections.
• Ensures that account data is complete and accurate so that it supports the integrity of company accounting, reporting, and tracking systems.
• Drives operational excellence for assigned accounts, including adherence to all relevant service management requirements, internal controls, and quality standards.
• Effectively uses Aon tools and implements required processes, including but not limited to Client Promise, ABG, TRS, Aon Connect, QlikView, CWP, eGlobal (as applicable), and DMI filing.
• Ensures appropriate and timely monitoring of insurance coverage for assigned accounts, identifying potential gaps and recommending corrective actions where needed.
• Manages relationships and negotiations with insurers on rates, policy issuance, endorsements, cover notes, and claims handling to secure optimal terms and service for clients.
• Calculates and/or communicates insurance quotations to clients, based on terms and pricing obtained from insurers, ensuring clarity and accuracy.
• Provides regular updates and coordinates closely with the immediate manager on client requests, changes, developments, and emerging issues related to assigned accounts.
• Shares expertise, guidance, and negotiation strategies with the team when dealing with adjusters and insurers to help secure fair and equitable claim settlements for clients.

Skills And Experience That Will Lead To Success

• Proven experience in account management, client service, or insurance broking, with a track record of successful client relationship management and business growth.
• Strong leadership, communication, and organizational skills to guide teams and coordinate across multiple stakeholders.
• Deep understanding of the insurance industry, risk management, market trends, and regulatory requirements.
• Ability to manage multiple priorities, deliver results under pressure, and uphold the organization’s values and leadership model.

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

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