Site IT Administrator: Call Center Tech & Outage Expert

ResultsCX; Manila; On-site; PHP 480,000 - 760,000; Full time

Job summary

ResultsCX is seeking a Site IT Administrator to support end-users and the local infrastructure in Pasig. The role collaborates with the Corporate Support team on outages and with Corporate IT on projects, ensuring documentation and policy enforcement across the site.

Ideal candidates have a 2-year technical degree, 2+ years in a dynamic IT environment supporting 100+ users, strong Windows and networking knowledge, and comfortable with on-call scheduling and English communication.

Qualifications

• 2 year degree in a technical field or equivalent experience.
• 2+ years experience in dynamic IT systems administration/helpdesk with 100+ end users.
• In-depth knowledge of Windows operating systems with various software applications.
• Experience installing/troubleshooting PC/server hardware components.
• Basic understanding of LAN/WAN networking, TCP/IP, and VoIP technologies.
• Broad experience with imaging Windows PCs using various tools.
• Ability to read, write and verbally communicate in English at a proficient level.
• Strong motivation, dependability, accountability, and punctuality.
• Schedule flexibility for overtime and on-call work.

Responsibilities

• Provides IT desktop support to Call Center employees and Agents.
• Proactively identifies potential IT problems and reports to Corporate IT.
• Escalates outages to corporate Support and assists with resolution.
• Supports IT projects affecting the site as part of Corporate IT.
• Attends meetings with Corporate IT and conference calls with remote IT personnel.
• Maintains IT documentation of processes and applications.
• Assists in enforcement of IT policies and security auditing.
• Handles local technology administration with vendors and service providers.
• Follows Call Center IT Roles and Responsibilities documentation.

Skills

Windows OS

Networking basics

VoIP technologies

Imaging Windows PCs

End-user support

English communication

Troubleshooting hardware

On-call readiness

Education

2-year degree in a technical field

Tools

Imaging tools

Job description

ResultsCX is seeking a Site IT Administrator to support end-users and the local infrastructure in Pasig. The role collaborates with the Corporate Support team on outages and with Corporate IT on projects, ensuring documentation and policy enforcement across the site.

Ideal candidates have a 2-year technical degree, 2+ years in a dynamic IT environment supporting 100+ users, strong Windows and networking knowledge, and comfortable with on-call scheduling and English communication.