IT Site Supt Tech | Alabang

ibex; Philippines; On-site; PHP 180,000 - 320,000; Full time

Job summary

ibex is seeking an IT Site Support Technician to ensure uptime for PCs, phones, and desktop software at the assigned call center. You will interface with network, PBX, and database teams to address site issues and support desktop-related deployments.

The role requires strong English communication, VOIP experience, and hands-on troubleshooting of PC hardware, software, and data/voice connectivity, in a fast-paced call center environment.

Qualifications

• Must possess excellent English written and oral communication skills.
• Experience in a large, fast-paced call center using VOIP technology.
• Working knowledge of Active Directory, GPOs, and software deployment.
• Highly proactive; addresses site-level issues with urgent attention.
• Strong team player with a positive attitude and perseverance.
• Ability to troubleshoot, install, and support PC hardware, software, and network connectivity.

Responsibilities

• Support for the day-to-day IT operation at the call center.
• Organizes and addresses assigned tasks and tickets in priority order.
• Supports corporate IT as the hands at the site to address voice and data infrastructure issues.
• Supports site-level hardware, application rollouts, and desktop-related activities.
• Receives and responds to workflow requests via the TRAKIT ticketing system.

Skills

English communication

VOIP experience

Team player

Proactive problem-solving

Learn new technologies

Troubleshooting

Education

Tools

Active Directory

GPOs

Software deployment

TRAKIT ticketing system

Job description

Overview

The IT Site Support Technician should possess strong pc troubleshooting, break-fix, and problem-solving skills in maximizing the uptime of the PCs, phones, agent software on the desktop, and site infrastructure for the assigned call center. Interface with corporate network, PBX, windows administration, database, and application teams in addressing specific problems encountered at your assigned call center.

Responsibilities

• Support for the day-to-day IT operation at the call center.
• Organizes and addresses assigned tasks and tickets in appropriate priority order.
• Supports corporate I.T. as “the hands” at the site to address issues with voice and data infrastructure.
• Supports site-level implementations of new pc hardware, application rollouts, and client-specific activities as it relates to the desktop.
• Receives and responds to workflow requests in the form of trouble tickets through the TRAKIT ticketing system.

Qualifications

All employees are expected to meet/exceed standard core competencies for all jobs. Additional knowledge, skills, and abilities that are required to perform the job are as follows:

• Must possess excellent English written and oral communication skills; ability to interface with clients at all levels.
• Experience working in a large, fast-paced, call center environment utilizing VOIP technology.
• Working knowledge of Active Directory, GPO’s, and software deployment.
• Highly proactive; addresses site-level issues with the appropriate sense of urgency.
• Above average knowledge of Windows 7 and the system registry.
• Must be a strong team player with a positive attitude and tenacity to complete the mission.
• Quickly learn and communicate new technologies.
• Proven ability to troubleshoot, install, and support the following: PC hardware, commercial and custom software suites, network connectivity for data, voice, ethernet.