Shopping Customer Support Coordinator - Hybrid Night Shift

Capital One; Muntinlupa; Hybrid; PHP 335,000 - 502,000; Full time

Job summary

Capital One Shopping is seeking a Coordinator for Shopping Customer Service Operations in Alabang. The role focuses on handling customer support tickets, resolving product questions, and maintaining accurate rewards balances in a fast-paced environment.

Ideal candidates will have at least two years of college, strong written and verbal communication, and experience in financial services customer support. This position offers a hybrid setup with night shifts, requiring adaptability and strong

Qualifications

• Educational Background: At least 2 years of college or equivalent work experience
• Experience in identifying, recommending, and executing process improvements
• Proficient in Google Suite products
• Stakeholder Management Experience
• Customer service experience in a financial services environment
• Excellent verbal and written communication skills
• Strong attention to detail
• Strong time management skills
• Strong judgment & problem solving skills
• Self starter and can manage workload independently
• Open to working in Alabang
• Amenable to a Hybrid Setup and a Work Schedule of 10 PM - 7 AM / 1 AM - 10 PM MLA

Responsibilities

• Read, interpret and respond to customer support tickets (emails) in a fast-paced production environment
• Develop a robust understanding of Capital One Shopping’s products to troubleshoot through technical issues that customers face
• Analyze multiple data sources to determine inquiry resolutions, execute account administration actions, and adjust Shopping Rewards balances
• Investigate inquiry patterns, identifying root causes of customer experience issues
• Synthesize customer feedback to product partners to support a seamless customer experience
• Follow approved policies and procedures to respond to customer inquiries with a high degree of accuracy, adhering to all regulatory requirements
• Exhibit a high degree of professionalism and integrity in all communication
• Identify areas for improvement in team processes and servicing collateral

Skills

Customer service

Written comms

Verbal comms

Attention to detail

Time management

Problem solving

Stakeholder mgmt

Google Suite

Independent worker

Education

Two years college or equivalent

Tools

Google Suite

Job description

Capital One Shopping is seeking a Coordinator for Shopping Customer Service Operations in Alabang. The role focuses on handling customer support tickets, resolving product questions, and maintaining accurate rewards balances in a fast-paced environment.

Ideal candidates will have at least two years of college, strong written and verbal communication, and experience in financial services customer support. This position offers a hybrid setup with night shifts, requiring adaptability and strong