Hybrid: Shopping Customer Service Operations Coordinator

Capital One National Association; Muntinlupa; Hybrid; PHP 335,000 - 513,000; Full time

Job summary

Capital One Shopping Customer Service Operations is seeking a Coordinator in Alabang to manage written support tickets, understand Shopping products, and ensure accurate resolutions while maintaining high service standards in a hybrid, Philippine-based setup.

The role requires strong communication, attention to detail, and the ability to work in a dynamic, fast-paced environment, with a focus on customer satisfaction and process improvements.

Qualifications

• Educational background: At least 2 years of college or equivalent work experience
• Experience in identifying, recommending, and executing process improvements
• Proficient in Google Suite products
• Stakeholder management experience
• Customer service experience in financial services or banking environment
• Excellent verbal and written communication skills
• Strong attention to detail
• Strong time management skills
• Strong judgment & problem solving skills
• Self-starter and can manage workload independently

Responsibilities

• Read, interpret and respond to customer support tickets in a fast-paced production environment
• Develop a robust understanding of Capital One Shopping products to troubleshoot issues
• Analyze multiple data sources to determine resolutions, perform account actions, and adjust Shopping Rewards balances
• Investigate inquiry patterns to identify root causes of customer experience issues
• Synthesize customer feedback to product partners to support a seamless customer experience
• Follow approved policies to respond to inquiries with high accuracy, adhering to regulatory requirements
• Exhibit professionalism and integrity in all communication
• Identify areas for improvement in team processes and servicing collateral

Skills

2 years college

Process improvements

Google Suite

Stakeholder management

Customer service

Verbal & written communication

Attention to detail

Time management

Judgment & problem solving

Self-starter

Job description

Capital One Shopping Customer Service Operations is seeking a Coordinator in Alabang to manage written support tickets, understand Shopping products, and ensure accurate resolutions while maintaining high service standards in a hybrid, Philippine-based setup.

The role requires strong communication, attention to detail, and the ability to work in a dynamic, fast-paced environment, with a focus on customer satisfaction and process improvements.