Senior Payments Exceptions Coordinator – Hybrid Night Shift

Capital One; Muntinlupa; Hybrid; PHP 334,800 - 558,000; Full time

Job summary

Capital One seeks a Senior Coordinator for Enterprise Payments Exceptions in Muntinlupa City, Philippines. This hybrid position involves managing workflow, training new associates, and resolving complex problems.

Ideal candidates will have at least two years of customer service experience and a strong knowledge of Microsoft Office. The role requires excellent communication skills and attention to detail. The work schedule includes night shifts.

Qualifications

• Minimum of 2 years of customer service or banking experience.
• Strong attention to detail with good judgment.
• Proficient verbal and written communication skills.

Responsibilities

• Coordinate daily workflow and monitor processes.
• Provide guidance in handling difficult problems.
• Train new functions and associates.

Skills

Attention to detail

Verbal and written communication

Customer service

Education

Two years college level education or equivalent bank work experience

Tools

Microsoft Office

Google Suite

Job description

Capital One seeks a Senior Coordinator for Enterprise Payments Exceptions in Muntinlupa City, Philippines. This hybrid position involves managing workflow, training new associates, and resolving complex problems.

Ideal candidates will have at least two years of customer service experience and a strong knowledge of Microsoft Office. The role requires excellent communication skills and attention to detail. The work schedule includes night shifts.