Shopping CS Operations Coordinator — Hybrid Night Shift (PH)

Capital One National Association; Hinoba-an; Hybrid; PHP 279,000 - 424,000; Full time

Job summary

Capital One Philippines Service Corp. is seeking a Shopping Customer Service Operations Coordinator in Alabang (Hybrid). You will handle customer support tickets, explain Capital One Shopping products, and assist with rewards and account tasks.

The role requires strong writing, typing, and customer service skills, plus the ability to adapt in a fast-paced environment and make sound judgments in daily interactions with customers and internal teams.

Qualifications

• Educational background: At least 2 years of college or equivalent work experience.
• Experience in identifying, recommending, and executing process improvements.
• Proficient in Google Suite products.

Responsibilities

• Read, interpret and respond to customer support tickets in a fast-paced production environment.
• Develop a robust understanding of Capital One Shopping products to troubleshoot issues.
• Analyze data sources to determine resolutions, execute account actions, and adjust rewards balances.
• Investigate inquiry patterns to identify root causes of customer issues.
• Synthesize customer feedback to product partners to support a seamless customer experience.
• Follow approved policies and procedures to respond accurately to inquiries, adhering to regulations.
• Exhibit professionalism and integrity in all communications.
• Identify areas for improvement in team processes and servicing collateral.

Skills

Customer service

Communication

Time management

Problem solving

Attention to detail

Self-starter

Independent work

Education

Two years of college or equivalent

Tools

Google Suite

Job description

Capital One Philippines Service Corp. is seeking a Shopping Customer Service Operations Coordinator in Alabang (Hybrid). You will handle customer support tickets, explain Capital One Shopping products, and assist with rewards and account tasks.

The role requires strong writing, typing, and customer service skills, plus the ability to adapt in a fast-paced environment and make sound judgments in daily interactions with customers and internal teams.