Senior Ops Leader - Card Servicing (Hybrid, Night Shift)

Capital One; Muntinlupa; Hybrid; PHP 800,000 - 1,000,000; Full time

Job summary

Capital One is seeking a Manager for their call center operations in Muntinlupa, Philippines. This role will lead a complex team focusing on Anti-Money Laundering, Fraud/Disputes, and other operational areas. Responsibilities include developing strategies, driving team performance, and continuous improvements.

The ideal candidate will have at least 5 years of managerial experience in call center operations, strong analytical skills, and a results-oriented mindset. A hybrid work setup is part of the job.

Qualifications

• Minimum 5–7 years working experience in call center operations, with 5 years in a managerial role.
• Solid understanding of call center business processes.
• Ability to work in a hybrid setup and night shifts is required.

Responsibilities

• Develop and implement strategy and vision for the team.
• Drive team performance and continuous improvement.
• Collaborate with HR and other partners on talent management.

Skills

People management skills

Strong analytical skills

Results orientation

Adaptability

Collaboration

Education

Two years college level education or equivalent work experience

Tools

Microsoft Office

Google Suite

Job description

Capital One is seeking a Manager for their call center operations in Muntinlupa, Philippines. This role will lead a complex team focusing on Anti-Money Laundering, Fraud/Disputes, and other operational areas. Responsibilities include developing strategies, driving team performance, and continuous improvements.

The ideal candidate will have at least 5 years of managerial experience in call center operations, strong analytical skills, and a results-oriented mindset. A hybrid work setup is part of the job.