Shift Supervisor: Customer Experience & Store Ops

DUNKIN; Manila; On-site; PHP 279,000 - 469,000; Full time

Job summary

Dunkin Philippines is seeking a Shift Manager to help lead store operations and ensure an excellent customer experience. You will supervise the store crew, maintain quality, and support daily tasks across shifts.

The role requires leadership, communication, and a customer-service mindset; you will coach staff, monitor compliance with safety and cash handling, and drive sales while upholding brand standards. Willingness to work flexible shifts, weekends, and holidays is essential.

Qualifications

• Bachelor's degree in HRM or business preferred.
• Supervisory or leadership experience in retail, food service, or hospitality.
• Strong leadership and communication skills.
• Customer-service oriented and team player.
• Able to work in a fast-paced environment.
• Willing to work shifting schedules, weekends and holidays.
• Willing to be assigned to Dunkin' Robinsons Manila and other outlets near the vicinity.

Responsibilities

• Supervise and lead store crew during shifts.
• Ensure smooth and efficient daily store operations.
• Monitor product quality, food safety, cleanliness, and service standards.
• Manage customer concerns and provide excellent customer service.
• Assist in achieving sales, operational targets and good audit standing.
• Monitor inventory, supplies, and proper product handling.
• Ensure proper cash handling and compliance with company policies.
• Coach, train, and motivate team members.
• Prepare and monitor shift reports and other operational requirements.
• Support in implementing company programs and initiatives.

Skills

Leadership

Customer service

Communication

Education

Bachelor's Degree in HRM or Business

Job description

Dunkin Philippines is seeking a Shift Manager to help lead store operations and ensure an excellent customer experience. You will supervise the store crew, maintain quality, and support daily tasks across shifts.

The role requires leadership, communication, and a customer-service mindset; you will coach staff, monitor compliance with safety and cash handling, and drive sales while upholding brand standards. Willingness to work flexible shifts, weekends, and holidays is essential.