Shift Lead - Fast-Paced Food Service Ops

DUNKIN; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Dunkin Philippines is seeking a Shift Manager to lead store operations and ensure an excellent customer experience at Dunkin' Matalino, Quezon City, or nearby outlets. This role requires supervising the store crew, maintaining standards in quality, safety, and service, and driving sales and efficiency across shifts.

The ideal candidate will have a leadership background in retail or hospitality, strong communication skills, and a customer-focused mindset, with flexibility to work weekends and

Qualifications

• Bachelor's Degree in HRM or Business preferred.
• Supervisory or leadership experience in retail, food service, or hospitality.
• Strong leadership and communication skills.
• Customer-service oriented and team player.
• Able to work in a fast-paced environment.
• Willing to work on shifting schedules, weekends, and holidays.
• Willing to be assigned to Dunkin' Matalino, Quezon City or Dunkin' Activa other outlets near the vicinity.

Responsibilities

• Supervise and lead store crew during assigned shifts.
• Ensure smooth and efficient daily store operations.
• Monitor product quality, food safety, cleanliness, and service standards.
• Manage customer concerns and provide excellent customer service.
• Assist in achieving sales, operational targets and good audit standing.
• Monitor inventory, supplies, and proper product handling.
• Ensure proper cash handling and compliance with company policies.
• Coach, train, and motivate team members.
• Prepare and monitor shift reports and other operational requirements.
• Support in implementing company programs and initiatives.

Skills

Leadership

Customer service

Communication

Team supervision

Education

Bachelor's degree in HRM or Business

Job description

Dunkin Philippines is seeking a Shift Manager to lead store operations and ensure an excellent customer experience at Dunkin' Matalino, Quezon City, or nearby outlets. This role requires supervising the store crew, maintaining standards in quality, safety, and service, and driving sales and efficiency across shifts.

The ideal candidate will have a leadership background in retail or hospitality, strong communication skills, and a customer-focused mindset, with flexibility to work weekends and