Shift Manager: Fast-Paced Retail & Food Service Leader

DUNKIN; Pasay; On-site; PHP 201,000 - 268,000; Full time

Job summary

Dunkin Philippines is seeking a Shift Manager to help lead store operations and ensure an excellent customer experience. You will supervise crew on assigned shifts and drive smooth daily processes.

The role requires strong leadership, excellent communication, and a customer-service mindset. You will work in a fast-paced environment and may be assigned to Dunkin' Petron Macapagal, SM MOA Ent. and nearby outlets.

Qualifications

• Supervisory or leadership experience in retail, food service, or hospitality.
• Strong leadership and communication skills.
• Customer-service oriented and team player.
• Able to work in a fast-paced environment.
• Willing to work on shifting schedules, weekends and holidays.

Responsibilities

• Supervise and lead store crew during assigned shifts.
• Ensure smooth and efficient daily store operations.
• Monitor product quality, food safety, cleanliness, and service standards.
• Manage customer concerns and provide excellent customer service.
• Assist in achieving sales, operational targets and good audit standing.
• Monitor inventory, supplies, and proper product handling.
• Ensure proper cash handling and compliance with company policies.
• Coach, train, and motivate team members.
• Prepare and monitor shift reports and other operational requirements.
• Support in implementing company programs and initiatives.

Skills

Leadership

Supervisory experience

Customer service

Communication skills

Team player

Willing to work shifts

Education

Bachelor's Degree in HRM or Business

Job description

Dunkin Philippines is seeking a Shift Manager to help lead store operations and ensure an excellent customer experience. You will supervise crew on assigned shifts and drive smooth daily processes.

The role requires strong leadership, excellent communication, and a customer-service mindset. You will work in a fast-paced environment and may be assigned to Dunkin' Petron Macapagal, SM MOA Ent. and nearby outlets.