Shift Manager: Drive Team, Boost Customer Experience

DUNKIN; Naga; On-site; PHP 279,000 - 391,000; Full time

Job summary

Dunkin' Philippines is seeking a Shift Manager to help lead store operations and deliver an excellent customer experience. You will supervise the store crew on shifts, ensure smooth daily operations, monitor quality and safety standards, and coach the team to meet sales and audit targets.

The role requires leadership experience in retail or hospitality, strong communication, and a customer-service mindset. Flexibility for shifting schedules, weekends, and holidays is essential, with assignments

Qualifications

• Bachelor's Degree in HRM or Business preferred.
• Supervisory or leadership experience in retail, food service, or hospitality.
• Strong leadership and communication skills.
• Customer-service oriented and team player.
• Able to work in a fast-paced environment.
• Willing to work on shifting schedules, weekends and holidays.
• Willing to be assigned to Dunkin' SM Sucat, Parañaque and nearby outlets.

Responsibilities

• Supervise and lead store crew during assigned shifts
• Ensure smooth and efficient daily store operations
• Monitor product quality, food safety, cleanliness, and service standards
• Manage customer concerns and provide excellent customer service
• Assist in achieving sales, operational targets and good audit standing
• Monitor inventory, supplies, and proper product handling
• Ensure proper cash handling and compliance with company policies
• Coach, train, and motivate team members
• Prepare and monitor shift reports and other operational requirements
• Support in implementing company programs and initiatives

Skills

Leadership

Customer service

Team management

Communication

Education

Bachelor's degree in HRM or Business

Job description

Dunkin' Philippines is seeking a Shift Manager to help lead store operations and deliver an excellent customer experience. You will supervise the store crew on shifts, ensure smooth daily operations, monitor quality and safety standards, and coach the team to meet sales and audit targets.

The role requires leadership experience in retail or hospitality, strong communication, and a customer-service mindset. Flexibility for shifting schedules, weekends, and holidays is essential, with assignments