Shift Manager

PLK Philippines, Inc. | Popeyes; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading quick service restaurant in Metro Manila is seeking a Shift Manager to oversee restaurant operations and ensure customer satisfaction. The ideal candidate will lead staff, manage schedules, and handle customer complaints. A Bachelor's degree in a relevant field and at least 2 years of experience in a similar role are required. Join our team and help us deliver great service!

Qualifications

• At least 2 years of experience as a Management Trainee or Shift Manager in a quick service restaurant.
• Skilled in managing staff and schedules.

Responsibilities

• Oversee restaurant partners and manage schedules.
• Handle customer complaints and ensure satisfaction.
• Review daily store performance and implement cash control procedures.

Skills

Leadership skills

Customer service skills

Time management

Inventory management

Education

Bachelor’s degree in Hotel & Restaurant Management or equivalent

Job description

Be one of our Poppin’ new recruits for Popeyes!

We are looking for a Shift Manager who’ll be overseeing restaurant partners, making sure everyone's got their schedules straight, overseeing opening and closing procedures, ensure proper shift handovers, and lead kitchen staff to achieve high-quality products and target costs. You’ll review daily store performance, ensure proper handling of store funds, and implement cash control procedures to prevent errors. Creating ways to reduce restaurant expenses and stay within budget.

Must be good at maintaining positive employee relations and promoting teamwork among Restaurant Partners. They serve as a role model and coach to ensure understanding of service and product quality standards.

We're all about customer satisfaction, and you should be too! You'll be handling managing customer complaints and service recovery, building and maintaining positive relationships with customers and internal stakeholders, and ensuring that every customer who visits our restaurant leaves with a smile.

So, if you’re a bachelor’s degree in Hotel & Restaurant Management, Food & Beverage Services, Hospitality, Operations Management or equivalent, and at least 2 years of experience as a Management Trainee or Shift Manager in a quick service restaurant. Should also be skilled in managing staff, time, inventory, schedules, and have killer leadership, delegation, and customer server skills. Come join our Poppin’ team and let's make great things happen!