Shift-Based Customer Support Specialist (Inbound/Outbound)

Wipro; Cebu City; On-site; PHP 279,000 - 424,000; Full time

Job summary

Wipro Limited in Cebu City is seeking a customer service professional to handle inbound and outbound calls, deliver excellent service, and document interactions accurately. The role emphasizes first-time resolution, adherence to policies, and confidentiality of customer information.

The ideal candidate has strong English communication, active listening, teamwork, and flexibility for shifting schedules, including graveyard shifts, holidays, or rest days as required by business needs.

Qualifications

• At least High School Graduate or Senior High School Graduate, or 2 years in college (with no back subjects) or a College Graduate.
• With or without call center experience.
• Experience in similar role may be required in specific programs with varying years of experience.

Responsibilities

• Handle inbound and outbound calls according to defined quality, standards, policies and procedures.
• Deliver excellent customer service and ensure customer satisfaction in all calls.
• Ensure accurate documentation of each call.
• Attend to customer queries, concerns and complaints and provide first time call resolution.
• Escalate calls to proper parties following proper protocols.
• Ensure compliance to all company policies and procedures.
• Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems.
• Keep all company information which includes customer information confidential and secured.

Skills

Customer service

English communication

Active listening

MS Office

Teamwork

Analytical skills

Situation handling

Willing to work shifts

Motivational fit

Education

High School Graduate (Old Curriculum)

Senior High School Graduate

Completed 2 years in college (no back subjects)

College Graduate

Tools

MS Office

Job description

Wipro Limited in Cebu City is seeking a customer service professional to handle inbound and outbound calls, deliver excellent service, and document interactions accurately. The role emphasizes first-time resolution, adherence to policies, and confidentiality of customer information.

The ideal candidate has strong English communication, active listening, teamwork, and flexibility for shifting schedules, including graveyard shifts, holidays, or rest days as required by business needs.