Shared Services Process Lead

Hammerjack Pty Ltd; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

TaskUs in the Philippines seeks a Shared Services Process Lead to drive operational excellence across global functions and guide end-to-end transformations from diagnostics to deployment.

You will standardize ways of working to improve prioritization, project management, and support HR with scalable, user-centric solutions, partnering with IT and business teams.

Qualifications

• 3–5+ years of experience leading teams in end-to-end process re-engineering.
• Strong commitment to People Development.
• Proficient in process mapping, gap analysis, root cause analysis, value stream mapping; MS Visio or Lucidchart.
• Experience in cross-functional engagement from frontline teams to senior leadership.
• Ability to communicate across business and tech, translating needs into technical requirements.
• Familiarity with HR/HRIS core processes (Onboarding, Offboarding, Performance, etc.).
• Skilled in project scoping, risk management and using data to quantify impact.
• Deep familiarity with KPIs, SLAs and continuous improvement methodologies like Lean Six Sigma, Scrum, or Kaizen.
• Adaptable and thrive in a matrixed, fast-paced environment.

Responsibilities

• Establish a standardized process management framework to improve prioritization and project execution across the team.
• Oversee end-to-end project lifecycles, including planning, risk mitigation, and delivery tracking.
• Provide analytical support to HR stakeholders, aligning people strategies with scalable solutions.
• Translate complex business requirements into technical specifications with developers for tools and integrations.
• Lead change management, roadshows, and UAT to ensure high user adoption and minimal disruption.
• Empower the team to identify efficiency gains and update policies and SOPs.

Job description

As the Shared Services Process Lead, you will drive operational excellence across global functions, act as a strategic architect, and guide end‑to‑end transformations from diagnostics to sustainable deployment. This role focuses on standardizing ways of working to improve prioritization, project management, and support HR with scalable, user‑centric solutions.

Responsibilities

• Establish a standardized process management framework to improve prioritization and project execution across the team.
• Oversee end‑to‑end project lifecycles, including comprehensive planning, risk mitigation, and delivery tracking.
• Provide critical thinking and analytical support to HR stakeholders, aligning people strategies with scalable, user‑centric solutions.
• Translate complex business requirements into technical specifications, collaborating with developers to ensure tools and integrations meet functional goals.
• Lead change management strategies, roadshows, and UAT to ensure high user adoption and minimal business disruption.
• Empower the team to identify efficiency gains and institutionalize new ways of working through updated policies and SOPs.

Qualifications

• 3–5+ years of experience leading teams in driving end‑to‑end process re‑engineering.
• Proven ability to inspire, motivate, and empower teams with a strong commitment to People Development.
• Strong skills in process mapping, gap analysis, root cause analysis, and value stream mapping; proficient in MS Visio or Lucidchart.
• Experience in cross‑functional engagement, from front‑line teams to senior leadership.
• Ability to communicate across business and tech, translating needs into technical requirements and vice versa.
• Familiarity with HR/HRIS core processes (Onboarding, Offboarding, Performance, etc.) and people‑related KRAs.
• Skilled in project scoping, risk management, and using data to quantify impact and build business cases.
• Deep familiarity with performance frameworks (KPIs, SLAs) and continuous improvement methodologies such as Lean Six Sigma, Scrum, or Kaizen.
• Adaptable and able to thrive in a matrixed, fast‑paced environment.

Preferred Qualifications

• Prior experience in Shared Services/GCCs; expertise in policy writing, knowledge management, or process training.
• Strong facilitation skills in leading cross‑functional roadshows, design solutions, or UAT.
• Experience with Workday, Jira, ServiceNow, or similar workflow automation platforms.

TaskUs is proud to be an equal‑opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.

We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. DEI.