Lead, People Solutions

TaskUs; Pasig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

TaskUs in the Philippines is seeking a Lead, People Solutions to guide process re-engineering and people development across a matrix of business units. You will map as-is and to-be processes, define scope, deliverables, milestones, and success criteria with stakeholders.

You will lead cross-functional teams, translate business needs into technical requirements, drive change management, oversee UAT, training, and post-deployment support, and champion continuous improvement using Lean Six Sigma

Qualifications

• Experience in leading process re-engineering of core end-to-end business processes.
• Ability to inspire and empower teams to achieve potential with strong People Development.
• Proficient in process mapping, gap analysis, root cause analysis, and value stream mapping.
• Experience with documentation tools like MS Visio, Lucidchart.
• Cross-functional stakeholder mgmt across business and tech.
• Comfort translating business needs into technical requirements and vice versa.
• Exposure to HR/HRIS processes and project management basics.

Responsibilities

• Lead planning for process re-engineering across end-to-end business processes.
• Collaborate with stakeholders to define scope, objectives, deliverables, and success criteria.
• Translate business requirements into technical specifications for tool config and integration.
• Oversee UAT, deployment, training, and post-implementation support.
• Drive change management and continuous improvement across geographies.
• Maintain documentation of policies, processes, and requirements.
• Provide ongoing leadership and governance for process initiatives.

Skills

Process mapping

Gap analysis

Root cause analysis

Value stream mapping

Cross-functional stakeholder mgmt

Agile

Lean Six Sigma

People development

Data-driven decision making

Excellent communication

Education

Lean Six Sigma Green Belt certification

Tools

MS Visio

Lucidchart

Workday

Jira

ServiceNow

Job description

• Project Planning & Strategy:

• Lead the development of comprehensive project plans and guide the team in outlining timelines, resource requirements, and budget estimates as needed.

• Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders.

• Oversee end-to-end project execution by supporting the team through all phases: data gathering, baselining, solution design, and deployment, ensuring comprehensive management of each phase.

• Establish a process management framework across functions and geographies supported.

• Proactively identify potential project risks and empower the team to develop and implement mitigation strategies, fostering a culture of foresight and accountability.

• Stakeholder Management & Communication:

• Serve as a critical conduit between business and technical teams, articulating business needs clearly to developers and ensuring solutions are aligned with operational context and end-user experience.

• Serve as a strategic partner to key stakeholders, facilitating clear, consistent communication and alignment across all project phases.

• Oversee the cadence and quality of stakeholder updates provided by the team - including status reports, progress updates, risks, and issue escalations - to ensure transparency and trust.

• Proactively manage stakeholder expectations by setting clear roles, responsibilities, and checkpoints, and by ensuring the team remains aligned with evolving priorities and objectives.

• Technical Oversight & Execution:

• Translate business requirements into technical specifications for tool configuration and integration.

• Work closely with business analysts and developers to deliver requirements for system assessments, ensuring functional design aligns with process improvements and user experience goals.

• Oversee collaboration between the team and technical stakeholders (e.g., developers, engineers, IT operations, IAM) to ensure successful tool setup, configuration, and integration with existing systems.

• Lead and participate in User Acceptance Testing (UAT) to validate process and system changes meet functional and performance requirements.

• Support the team in navigating and resolving technical challenges during deployment, removing roadblocks and escalating as needed to keep delivery on track.

• Deployment & Adoption:

• Develop and implement change management strategies to ensure successful user adoption and sustainability of process improvements.

• Oversee the deployment of new processes and technologies, including data migration and system cutover - ensuring the team delivers with minimal disruption to business operations.

• Enable the team to plan and deliver effective training, communications, and roadshows to prepare end-users and key stakeholders for upcoming changes.

• Establish and monitor post-deployment support mechanisms, ensuring the team provides timely issue resolution, knowledge sharing, and continuous improvement feedback loops.

• Continuous Improvement:

• Empower the team to identify improvement opportunities and act as catalysts of change delivering measurable impact and efficiency gains.

• Guide and support the team in the creation, revision, and implementation of policies and standard operating procedures to institutionalize new ways of working.

• Contribute to strategic recommendations and key business decisions based on data, analysis, and cross-functional consultation.

• Oversee post-implementation reviews led by the team to evaluate project outcomes, capture lessons learned, and ensure continuous learning and improvement.

• Recommend improvements to processes and tools for future deployments.

• Documentation

• Guide the team in the creation and documentation of policies, processes, and business requirements.

• Develop as-is and to-be process diagrams and documentation using MS Visio and other related process documentation tools.

• Ensure documentation practices align with organizational standards and are integrated into broader knowledge management and training efforts.

Do you have what it takes to be a Lead, People Solutions?

Requirements:

• A problem solver with 3-5+ years of experience leading a team; in driving/ leading process re-engineering of core end-to-end business processes.

• Possesses the ability to inspire, motivate, and empower teams to achieve their full potential. Must have a strong focus on People Development.

• Strong skills in process mapping, gap analysis, root cause analysis, and value stream mapping.

• Proficient with process documentation tools (e.g., MS Visio, Lucidchart, etc.).

• Experienced in cross-functional stakeholder management, from front-line teams to senior leadership.

• Comfortable communicating across business and tech, with the ability to translate business needs into technical requirements, and vice versa.

• Knowledge on HR or HRIS core processes (e.g., onboarding, transfers/movement, offboarding, performance/operational excellence and people related KRAs).

• Exposure to project management practices, including scoping, scheduling, risk management, and delivery tracking.

• Familiar with performance measurement frameworks, such as KPIs, SLAs, and continuous improvement metrics.

• Comfortable working with data to quantify impact and build business cases.

• Agile, adaptable, and able to thrive in a matrixed, fast-paced environment.

• Familiar with Lean Six Sigma, Kaizen, or other business process improvement methodologies.

• Preferred Qualifications:

• Lean Six Sigma Green Belt certification (or training).

• Experience in policy writing, knowledge management, or process training.

• Prior experience working in Shared Services or Global Capability Centers (GCCs).

• Strong facilitation skills, with the ability to lead cross-functional roadshows, design solutions, or UAT scripts.

• Exposure to tools like Workday, Jira, ServiceNow, or similar platforms used in workflow automation and process digitization.