Shared Services Operations Coordinator

Maxicare; Makati; On-site; PHP 800,000 - 1,400,000; Full time

Job summary

Maxicare in Makati, Philippines, is seeking a Manager-level candidate to oversee Life Operations Integration and drive data analytics, reporting, and process improvements. This role focuses on the MaxiLife CustomerTouchpoint workstream and supports the broader MaxiLife–MaxiGroup Operations Integration initiative.

The ideal candidate has life insurance experience, leadership capabilities, and strong skills in data analytics, PM/BA, and marketing with a focus on customer journeys and touchpoints.

Qualifications

• Life insurance experience (1-5 years)
• Leadership experience
• LOMA courses for FLMI distinction preferred
• People skills and cross-disciplinary collaboration
• Expert knowledge in data analytics and reporting
• Expert knowledge in PM and BA
• Advanced knowledge in marketing, customer journeys, workflows, and touchpoints
• Advanced use of word processors and visual tools for presentations
• Advanced strategy generation and planning
• Exposure to shared services environment/industry preferred
• Value employee engagement and work-life balance

Responsibilities

• Support the Life Operations Integration Initiative
• Initiate and build data analytics and reporting capability
• Lead the (uVTU) Customer Touchpoint Workstream
• Directly report to and support the Life Insurance and Operations Integration Lead in strategic and BAU functions

Skills

Data analytics

Reports

Project management

Business analysis

Leadership

Marketing

Customer journeys

Customer touchpoints

Presentation tools

Technology tools

Education

LOMA courses (FLMI)

Tools

MS Word

PowerPoint

Job description

7 - 10 Years

Manager

Job Description

Oversees and coordinates shared services operations to ensure efficient, accurate, and timely delivery of assigned processes. Monitors service performance, addresses operational concerns, and ensures compliance with established policies and procedures. Collaborates with stakeholders, identifies process improvement opportunities, prepares reports, and supports continuous improvement initiatives. Performs other related functions as assigned.

Role Overview

The role will fill in the critical position supporting the Life Insurance and Operations IntegrationLead. It will effectively be an Operations and Support role, initially tasked to: the MaxiLife CustomerTouchpoint workstream (focusing on how to reach the various markets and promote products viathe identified customer touchpoints), support the entire MaxiLife to MaxiGroup Operationsintegration initiative (shared services platform), and initiate the data analytics and dashboardreporting capability and structure.The role will be part of the Operations support structure and will collaborate with the various unitsinvolved in ensuring the business unit is properly supported in operations and that the customer isgiven proper care, value and importance.

Key Responsibilities, Deliverables (What the Talent will do?)

• Support the Life Operations Integration Initiative
• Initiate and build data analytics and reporting capability
• Lead the (uVTU) Customer Touchpoint Workstream
• Directly report to and support the Life Insurance and Operations Integration Lead in bothstrategic and business-as-usual functions

Culture-fit and Values (What qualities should the Talent possess?)

• High level of Integrity
• Service-oriented
• Engaged (as an employee)
• Values work-life balanceupdated: 012324
• Focused and hard-working
• Team player; values teamwork
• Respects others; respectful
• Fun-loving; a general happy person
• Knowledgeable of and skilled in the requirements of the work and the position

Qualifications (Who are we looking for?)

Someone…

• with life insurance experience (1-5 years); with HMO experience an advantage
• who has attained leadership status
• preferably, who has completed, or taken, LOMA courses for FLMI distinction
• with people skills and good at working with people from different disciplines
• with expert knowledge in data analytics and reports
• with expert knowledge in project management (PM) and business analysis (BA)
• with advance knowledge in marketing and working with markets and customers
• with advance knowledge in customer journeys, workflows and customer touchpoints
• with expert knowledge in word processors and visual tools for presentations
• with advance knowledge in strategy generation and planning
• with advance exposure to and use of technology and allied applications
• preferably, who has had experience in the shared services environment/industry
• who values employee engagement
• who values work-life balance and family life

Job Snapshot

Updated Date

15-09-2026

Job ID

Job_644

Department

Operations