Senior Finance Transformation & Operational Excellence Consultant

Manulife Financial; Philippines; Hybrid; PHP 900,000 - 1,500,000; Full time

Job summary

Manulife Financial is seeking a Finance Transformation & Operational Excellence Sr. Consultant to join the Operational Excellence team at MBPS.

You will evaluate consultants’ performance and ensure project delivery meets quality, budget, and timeline expectations. You will lead medium-sized transformation initiatives, manage relationships with stakeholders, and coach leaders on Lean Six Sigma and Agile practices to drive improvements across finance, investments, actuarial, and retirement

Qualifications

• At least 6 to 7 years management experience leading process & performance improvement projects.

Responsibilities

• Own & drive pipeline of Transformation & Operational Excellence initiatives within the assigned function(s).
• Responsible for all projects and services delivered by the squad to be high quality, delivering expected benefits, on time and within budget.
• Lead medium-sized, medium-risk transformation and/or process and performance improvement initiatives.
• Project or Program Manager for complex, high-risk, organization-wide transformation initiatives.
• Provide tactical direction & guidance to the project delivery team.
• Align with stakeholders to prioritize initiatives and decisions based on milestones and steering committee decisions.
• Build relationships with offshore partners and collaborate with GBS support functions to deliver successful initiatives.
• Cultivate a continuous improvement culture by leading OE Forums and sharing best practices, implement OE and Agile training plans.
• Develop & facilitate management trainings and awareness sessions on OE concepts, frameworks, and tools.
• Conduct LEAN Six Sigma workshops and mentor operations leaders and process experts.
• Coach leaders in running mature operations.

Job description

Job Description:

We're looking for a Finance Transformation & Operational Excellence Sr. Consultant to join our Operational Excellence team at MBPS. In this role, you are is responsible for providing performance evaluation assessments for consultants within the assigned squad specific to their demonstration of technical knowledge & application of technical skills during their project delivery.

Key Roles & Responsibilities:

Project / Service Delivery

• Own & drive pipeline of Transformation & Operational Excellence Initiatives and programs within the assigned function(s)

• Responsible for all projects and services delivered by the squad are of high quality and delivers the expected benefits / impact, and that projects are delivered on time and within budget.

• Lead medium-sized, medium-risk, segment-specific transformation and/or process and performance improvement initiatives.

• Project or Program Manager for complex, high-risk, and/or organization-wide transformation and/or process and performance improvement initiatives.

• Provide tactical direction & guidance to the project delivery team

Stakeholder Management

• Alignment with function and project stakeholders to ensure that on-going initiatives are prioritized and aligned based on the agreed project milestones and project steering committee decisions.

• Build strong relationships with offshore business partners.

• Collaborate with other GBS support functions to deliver successful business transformation initiatives.

• Negotiate and manage conflicts within the project team through transparent and authentic conversations in order to address project issues.

Operational Excellence Champion

• Cultivate a continuous improvement culture and critical thinking in the organization by leading OE Forums with offshore Business Partners, actively participating in the GBS Operational Excellence Community of Practice and sharing industry best practices, case studies, implementation tips, new trends and tools in Operational Excellence, etc.

• Implement and rollout Operational Excellence and Agile training plans, standards and procedures.

• Develop & facilitate management trainings and awareness sessions to educate leaders on Operational Excellence concepts, frameworks, and tools.

• Conduct LEAN Six Sigma workshops and provide mentorship to operations leaders and/or process experts.

• Coach leaders (Function Leads) in running mature operations.

Minimum Hiring Requirements - Experience

• At least 6 to 7 years management experience leading process & performance improvement projects for any of the following operations: finance & accounting, investments, actuarial, and retirement operations

• At least 3 years project management experience

Nice to Have:

• Management consulting experience

• Experience leading large, cross-functional, organization-wide, multi-site transformation and/or process and performance improvement initiatives

• Experience working with stakeholders across different geos, i.e., North America, Canada, Asia

• Builds and leverages on network of OE professionals and or organizations in the industry and/or academe to keep abreast of best practices, industry developments, trends, issues, etc.

• experience in Lean, Six Sigma or Agile methodology is preferred

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid