Shared Services Ops Coordinator: Data & Touchpoints

Maxicare; Makati; On-site; PHP 800,000 - 1,400,000; Full time

Job summary

Maxicare in Makati, Philippines, is seeking a Manager-level candidate to oversee Life Operations Integration and drive data analytics, reporting, and process improvements. This role focuses on the MaxiLife CustomerTouchpoint workstream and supports the broader MaxiLife–MaxiGroup Operations Integration initiative.

The ideal candidate has life insurance experience, leadership capabilities, and strong skills in data analytics, PM/BA, and marketing with a focus on customer journeys and touchpoints.

Qualifications

• Life insurance experience (1-5 years)
• Leadership experience
• LOMA courses for FLMI distinction preferred
• People skills and cross-disciplinary collaboration
• Expert knowledge in data analytics and reporting
• Expert knowledge in PM and BA
• Advanced knowledge in marketing, customer journeys, workflows, and touchpoints
• Advanced use of word processors and visual tools for presentations
• Advanced strategy generation and planning
• Exposure to shared services environment/industry preferred
• Value employee engagement and work-life balance

Responsibilities

• Support the Life Operations Integration Initiative
• Initiate and build data analytics and reporting capability
• Lead the (uVTU) Customer Touchpoint Workstream
• Directly report to and support the Life Insurance and Operations Integration Lead in strategic and BAU functions

Skills

Data analytics

Reports

Project management

Business analysis

Leadership

Marketing

Customer journeys

Customer touchpoints

Presentation tools

Technology tools

Education

LOMA courses (FLMI)

Tools

MS Word

PowerPoint

Job description

Maxicare in Makati, Philippines, is seeking a Manager-level candidate to oversee Life Operations Integration and drive data analytics, reporting, and process improvements. This role focuses on the MaxiLife CustomerTouchpoint workstream and supports the broader MaxiLife–MaxiGroup Operations Integration initiative.

The ideal candidate has life insurance experience, leadership capabilities, and strong skills in data analytics, PM/BA, and marketing with a focus on customer journeys and touchpoints.